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xtelsio CTI Client xtelsio CTI Server xtelsio TAPI for Asterisk xtelsio TAPI for snom. CTI Client Help: Page Index. xtelsio CTI Client - Help

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TeamChat offers easy and fast 1: 1 communication. By this way, chat messages can be exchanged even if you or one of your colleagues is in a phone call. Or send a colleague whose presence status is currently "away" a message with a callback-request. Requirements for the TeamChat featureThe CTI Client must have a CTI Server speed-dial panel included. The speed dial keys included in the panel are each assigned to a team colleague and show their telephony and presence status.Since the TeamChat function is provided in connection with the "presence management" via the CTI Server, it requires a license key for the "presence management" in the CTI Server. The license is only required once (150 EUR) per server.In the basic configuration the TeamChat function is deactivated. You can activate this function via the configuration dialog [Options > CTI Server > TeamChat]. After activation, the "TeamChat" function is displayed in the contect menu of speed dial buttons in the server panel.Further help topics:CTI Server Panel ...Presence status on server panel ...Configuration of the presence status indicator...Send a chat messageOpen the chat dialog via the context menu of the respective speed dial button of the server panel. In the chat dialog a corresponding chat tab is activated. If the chat dialog is already open, a chat can also be started via the "New Chat" icon or by pressing the "Ctrl+N" key combination. A pop-up menu will appear with all available teammates.Enter your message in the input field and send it by pressing Enter. Your message will be reflected in the chat history screen. The input field is now ready for further input. If you want to insert a line break within a message, you can use the key combination "Ctrl+Enter". To end a chat, just close the corresponding tab.Alternatively, the chat dialog can also be opened via the "Window" menu or a custom global hotkey. TeamChat also supports multiple parallel chats on separate tabs. For example, it is possible to keep one or more chats permanently open as a "leased line".Hint: TeamChat supports communication with one team member per chat tab. Group chats with multiple colleagues within a chat are currently not supported.Receive a chat messageWhen receiving a chat message, the chat dialog opens as a pop-up on the desktop. In addition, a beep is played. A chat tab with the sender and the received message is automatically activated.ConfigurationThe configuration of TeamChat can be customized under [Options > CTI Server > TeamChat].The following settings are availableTeamChat:deactivateactivateautomatically activate (at the first incoming message)For an incoming message:Play soundShow chat dialogChat dialog settings:Show chat dialog via global hotkey.Do not show your own name in the chat dialog.Close all chats when closing the chat dialog.Close. xtelsio CTI Client xtelsio CTI Server xtelsio TAPI for Asterisk xtelsio TAPI for snom. CTI Client Help: Page Index. xtelsio CTI Client - Help

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Your version of Cisco Unified Communications Manager. Verify the Connection Status in Cisco Jabber After you sign in to Cisco Jabber for Windows, you can check the connection status for Jabber and for Cisco Softphone for VDI. You can also confirm the versions for the JVDI Agent and the JVDI Client. Procedure Step 1 Click to open the Settings Menu. Step 2 Go to Step 3 In the Connection Status window, click JVDI Details. You can see the following information: JVDI Client version Tip If the JVDI Client version is 12.5 or 12.1, the client version doesn't appear until after the softphone connects. JVDI Agent version Virtual Channel status indicates whether communication between the JVDI Client andCisco Jabber is successful. SIP status indicates whether SIP communication with Cisco Unified Communications Manager is successful. Softphone CTI status indicates whether CTI communication is successful. Tip If the SIP status is Connected, but the Softphone CTI status is Not connected, check the CTI configuration in CUCM. Step 4 To see detailed diagnostic information for Cisco Jabber, press Ctrl +Shift +D. Jabber VDI Fallback Mode Jabber VDI fallback mode offers short-term support for basic audio and video calls when VDI can't establish the virtual channel. Fallback mode supports standard calls and call recording. The full feature set isn't supported. For example, you can't forward a call that you're recording in fallback mode. Call quality is lower because of the server or network issues that cause the switch to fallback mode. Disable BFCP desktop share The Jabber parameter EnableBFCPVideoDesktopShare might not work properly in JVDI environments. In Jabber Softphone for VDI Release 14.0.3, we added a JVDI configuration parameter to force the proper behavior if necessary. ENABLE_BFCP_DESKTOP_SHARE—Applies to JVDI Client for Windows and Linux Added to fix CSCwa33411. This parameter helps disable BFCP screen sharing

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Installed with Microsoft Office 2013 but Click to Call is not supported. Network Requirements ICMP requests Cisco UC Integration for Microsoft Lync sends Internet Control Message Protocol (ICMP) requests to the TFTP server. These requests enable the client to determine if it can connect to Cisco Unified Communications Manager. You must configure firewall settings to allow ICMP requests from the client. If your firewall does not allow ICMP requests, the application cannot establish a connection to Cisco Unified Communications Manager. Ports and protocols Cisco UC Integration for Microsoft Lync uses the ports and protocols listed in the following table. If you plan to deploy a firewall between the application and a server, configure the firewall to allow these ports and protocols. Port Protocol Description Inbound 16384 to 32766 UDP Receives Real-Time Transport Protocol (RTP) media streams for audio and video. You set these ports in Cisco Unified Communications Manager. Outbound 69 UDP Trivial File Transfer Protocol (TFTP) service 6970 HTTP TFTP service to download client configuration 443 TCP(HTTPS) Cisco Unity Connection for voicemail 7080 TCP(HTTPS) Cisco Unity Connection for notifications of voice messages 389 UDP / TCP LDAP directory server 636 LDAPS LDAP directory server (secure) 3268 TCP Global Catalog server 3269 LDAPS Global Catalog server (secure) 2748 TCP CTI gateway 5060 UDP / TCP Session Initiation Protocol (SIP) call signaling 5061 TCP Secure SIP call signaling 8443 HTTPS Web access to Cisco Unified Communications Manager and includes connections for the following: Cisco Unified Communications Manager IP Phone (CCMCIP) server for assigned devices. User Data Service (UDS) 16384 to 32766 UDP RTP media streams for audio and video 53 UDP / TCP Domain Name System (DNS) traffic 3804 TCP Locally Significant Certificates (LSC) for IP phonesThis is the listening port for Cisco Unified Communications Manager Certificate Authority Proxy Function (CAPF) enrollment. Supported Codecs Supported Audio Codecs g.722.1 g.722.1 32k g.722.1 24k Note g.722.1 is supported on Cisco Unified Communications Manager 8.6.1 or later. g.711 g.711 A-law g.711 u-law g.729a Supported Video Codecs H.264/AVC Phones, headsets, and cameras CTI supported devices Cisco UC Integration for Microsoft Lync supports the same CTI

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Host account and access their Webex Meetings, if the meeting site requires credentials. Important If you specify an invalid meeting site, users cannot add, or edit, any meetings sites in the client user interface. Example: Meeting_Site_URL Meeting_Server_Address_Backup Applies to all the Cisco Jabber clients. Specifies the secondary Cisco Webex Meetings site URL for users. Example: meeting_site_URL Meeting_Server_Address_Backup2 Applies to all the Cisco Jabber clients. Specifies the tertiary Cisco Webex Meetings site URL for users. Example: meeting_site_URL TftpServer1 Applies to all the Cisco Jabber clients. Specifies the address of the primary Cisco Unified Communications Manager TFTP service where device configuration files reside. Set one of the following as the value: Hostname (hostname) IP address (123.45.254.1) FQDN (hostname.domain.com) You should set this parameter in the client configuration only if: You deploy the client in phone mode. The TFTP server address for the device configuration is different to the TFTP server address for the client configuration. During installation, you should set the address of the TFTP server where the client configuration file resides with the following argument: TFTP. Example: hostname TftpServer2 Applies to all the Cisco Jabber clients. Specifies the address of the secondary Cisco Unified Communications Manager TFTP service. Example: hostname useCUCMGroupForCti Applies to the Cisco Jabber desktop clients. Specifies if the Cisco Unified Communications Manager Group handles load balancing for CTI servers. Set one of the following values: true—The Cisco Unified Communications Manager Group handles CTI load balancing. You should set this value in phone mode deployments only. In full UC mode, the presence server automatically handles CTI load balancing. false (default)—The Cisco Unified Communications Manager Group does not handle CTI load balancing. Example: true UseSIPforMobiles Applies to Cisco Jabber for mobile clients. Specifies that SIP URIs are always shown, even if in the same domain. true—Always show SIP URI, even for the same domain. false (default)—Show domain name for the same domain, and show SIP URI for different domains.. xtelsio CTI Client xtelsio CTI Server xtelsio TAPI for Asterisk xtelsio TAPI for snom. CTI Client Help: Page Index. xtelsio CTI Client - Help xtelsio CTI Client xtelsio CTI Server xtelsio TAPI for Asterisk xtelsio TAPI for snom. Reseller. Order. Downloads. Contact. Help. xtelsio CTI Client xtelsio CTI Server xtelsio TAPI for Asterisk xtelsio TAPI for snom. CTI Client Help: LDAP. xtelsio CTI Client in use with LDAP data sources.

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Phone CcmcipServer1 Applies to all the Cisco Jabber clients. Specifies the address of the primary CCMCIP server. This parameter is required: Only if the address of your CCMCIP server is not the same as the TFTP server address. If the address of the CCMCIP server is the same as the TFTP server address, the client can use the TFTP server address to connect to the CCMCIP server. In deployments with Cisco Unified Communications Manager Release 8. In deployments with Cisco Unified Communications Manager release 9 and later, the client can discover the CCMCIP server if you provision the _cisco-uds SRV record. Cisco Unified Communications Manager release 9.x and earlier—If you enable Cisco Extension Mobility, the Cisco Extension Mobility service must be activated on the Cisco Unified Communications Manager nodes that are used for CCMCIP. For information about Cisco Extension Mobility, see the Features and Services guide for your Cisco Unified Communications Manager release. Example: server_address CcmcipServer2 Applies to all the Cisco Jabber clients. Specifies the address of the secondary CCMCIP server. Example: server_address CtiServer1 Applies to all the Cisco Jabber clients. Specifies the address of the primary CTI server. You should specify a CTI server address in the client configuration if users have desk phone devices. Example: server_address CtiServer2 Applies to all the Cisco Jabber clients. Specifies the address of the secondary CTI server. Example: server_address E911EdgeLocationWhiteList Applies to all the Cisco Jabber clients. Specifies a whitelist of up to 30 Service Set IDs (SSIDs) separated by a semicolon. You must configure this parameter when the E911EdgeLocationPolicy parameter is set to true. Then the client monitors users who connect to the corporate network through Expressway for Mobile and Remote Access network. Example: trueSSID1;SSID2 E911NotificationURL Applies to all Cisco Jabber clients. This feature is available in Full UC mode or Phone Only mode. It's not available to IM Only mode deployment. Prerequisites: You must have the telephony_enabled parameter set to true. Displays a customizable disclaimer message or notification to users each time they sign in to Jabber, which they must accept before their telephony capabilities are enabled. This prompt allows users

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Without notice. Services Cisco CallManager through Cisco CDR Agent can be monitored by using SYSAPPL-MIB. The following table describes Cisco Unified Communications Manager critical services that require monitoring. Table 1. Cisco Unified Communications Manager Critical Services to Monitor Service Stop | Start | Restart Instruction Process Name Auto Restart Description Cisco CallManager ***** ccm 3 The Cisco CallManager service provides software-only call processing as well as signaling and call control functionality for Cisco Unified Communications Manager. Cisco TFTP ***** ctftp 3 The Cisco Trivial File Transfer Protocol (TFTP) builds and serves files that are consistent with the trivial file transfer protocol, a simplified version of FTP. Cisco TFTP serves embedded component executable, ringer files, and device configuration files. Cisco IP Voice Media Streaming App ***** ipvmsd 3 The Cisco IP Voice Media Streaming Application service provides voice media streaming functionality for the Cisco Unified Communications Manager for use with MTP, conferencing, music on hold (MOH), and annunciator. The Cisco IP Voice Media Streaming Application relays messages from the Cisco Unified Communications Manager to the IP voice media streaming driver, which handles RTP streaming. Cisco CTIManager ***** CTI Manager 3 The CTI Manager contains the CTI components that interface with applications. With CTI Manager, applications can access resources and functionality of all Cisco Unified Communications Manager in the cluster and have improved failover capability. Although one or more CTI Managers can be active in a cluster, only one CTI Manager can exist on an individual server. An application (JTAPI/TAPI) can have simultaneous connections to multiple CTI Managers; however, an application can only use one connection at a time to open a device with media termination. Cisco DHCP Monitor Service ***** DHCP Monitor 3 Cisco DHCP Monitor Service monitors IP address changes for IP phones in the database tables. When a change is detected, it modifies the /etc./dhcpd.conf file and restarts the DHCPD daemon. Cisco CallManager SNMP Service ***** ccmAgt 3 This service provides SNMP access to provisioning and statistics information that is available for Cisco Unified Communications Manager. Cisco CTL Provider Service Status ***** CTL Provider 3 The Cisco CTL Provider service, which runs with local system account privileges, works with the Cisco CTL Provider Utility, a client-side plug-in, to change the security mode for the cluster from nonsecure to mixed mode. When you install the plug-in, the Cisco CTL Provider service retrieves a list of all Cisco Unified Communications Manager and Cisco TFTP servers in the cluster for the CTL file, which contains a list of security tokens and servers in the cluster. Cisco Certificate Authority Proxy Function ***** capf 3 Working in conjunction with the CAPF application, the Cisco Certificate Authority Proxy Function (CAPF) service can perform the following tasks, depending on your configuration—(1)Issue locally significant certificates to supported Cisco Unified IP Phone models. (2)Using SCEP, request certificates from third-party certificate authorities on behalf of supported Cisco Unified IP Phone models. (3)Upgrade existing certificates on the phones. (4)Retrieve phone certificates for troubleshooting. (5)Delete locally significant certificates on the phone.. xtelsio CTI Client xtelsio CTI Server xtelsio TAPI for Asterisk xtelsio TAPI for snom. CTI Client Help: Page Index. xtelsio CTI Client - Help

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#1 Hi everybody,maybe I am just missing some functionality or the 3CX Windows client is only able to send plain text messages to a connected Yealink T46G phone.Here is the issue:In our local LAN we deployed several Yealink T46G phones and saved the admin credentials for accessing the phone web UI in the 3CX system in the extension preferences.Now the interaction between a 3CX Windows client (in CTI mode) with the phone works perfectly fine.The only thing is: The 3CX client connects to the web UI of the phone via plain HTTP instead of HTTPs.This way the admin credentials of the phone (sent via HTTP Basic Authentication) are disclosed to everybody in the local LAN.As I cannot find an option to enable the client to only connect to the secure web UI via HTTPs, I am stuck here.Can you please verify this issue and get back to me with a solution?Best regards,Julian #2 Hi Julian ,CTI can work only local so using http local is not a security issue .anw you can force CTI to work only for https but didn't test it so if you have any issues we can not help you.Go to %programdata%\3CX\Instance1\Data\Http\Interface\MyPhonemake a copy of the cti_template.xml so if something happen you have a backup,edit cti_template.xml and replace the http to https and save.Restart 3CXPhoneSystemMC01 service and reprovision the 3CX Phone Client. #3 Hi Andreas,just because this issue cannot be exploited via the Internet but only in the local network of the office, does not mean that it isn't a security issue.E.g. you have a low-privileged employee (maybe a trainee) who wants to harm the company or another employee of the company.He can do this easily by intercepting the network traffic and gathering credentials of the IP phones of other employees.With these credentials he is now able to login to the admin panel of the phones and reconfigure/misuse it the way he likes.Thanks for your support anyway.I will try to implement the fix you proposed.Best regards,Julian #4 Hi Julian,traffic is addressed from host A to host B in local LAN.Could you please describe topology of the LAN where host C(low-privileged employee) will be able to see (capture) traffic between A and B?Thanks #5 Hi Stepan,the key to rerouting the traffic meant for one host to another in the LAN is called ARP spoofing ( is a commonly known attack-vector which works seamlessly as it is based on a design-flaw in the address resolution protocol.Best regards,Julian andreasc #6 Hi Julian,I can accept ARP spoofing or DHCP spoofing in a public LAN that you do not control but i can't accept that anyone that has wire or wireless access to the network can perform spoofing attack on my or company's network , it means that your local network is not secure enough.If the network is small, you can use static IP addresses and static ARP tables or DHCP snooping .Also not all phones support https.