Ringcentral contact center voice

PrésentationRingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser: * See agent state immediately in the browser* Send and receive all calls directly from the Agent Desktop* Establish agent WebRTC connections directly from the Agent Desktop RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.DétailsVersion2.1.2Dernière mise à jour18 novembre 2024Proposé parRingCentralTaille2.84MiBLanguesDéveloppeurRingCentral, Inc.20 Davis DriveBelmont, CA 94002-3002US E-mail [email protected] développeur ne s'est pas identifié comme professionnel. Pour les consommateurs de l'Union européenne, veuillez noter qu'il est possible que les droits des consommateurs ne s'appliquent pas aux contrats entre vous et ce développeur.ConfidentialitéLe développeur a indiqué qu'il ne collecterait et n'utiliserait pas vos données. Pour en savoir plus, consultez les Règles de confidentialité du développeur.Ce développeur déclare que vos données :Ne seront pas vendues à des tiers en dehors des cas d'utilisation approuvés.Ne seront ni utilisées ni transférées à des fins sans rapport avec la fonctionnalité de base de l'article.Ne seront ni utilisées ni transférées pour déterminer votre solvabilité ou en vue de vous proposer un prêt.Articles similairesRingCentral for HubSpot2,9(18)RingCentral for HubSpotGmail reverse conversation4,7(264)The addon which reverse emails in conversation view.Office@Hand for Google0,0(0)Integrate your Office@Hand cloud communications system into Google.• Click phone numbers to make calls through your Office@Hand…RingCentral RingCX for HubSpot0,0(0)RingCentral RingCX for HubSpotRingCentral for Google3,1(253)Seamlessly integrate your RingCentral communications and collaboration solution with Google Cloud to create a powerful business…RingCentral Team Messaging Salesforce5,0(1)Link Salesforce cases to RingCentral Team Messaging teamsRingCentral RingCX Extension3,7(3)RingCentral RingCX ExtensionAvaya Cloud Office for Google2,3(3)Avaya Cloud Office for GoogleSeamlessly integrate your Avaya Cloud Office communications and collaboration solution with Google…RingCentral App Connect3,8(15)A RingCentral extension for CRM platformsLoadConnect4,7(69)Plugin that simplifies communication between carriers and brokers by allowing carriers to send emails with one click from loadboardBT Cloud Work for Google4,0(2)Integrate your BT Cloud Phone into Google.• Click phone numbers to make calls through your BT Cloud Phone system from your Gmail™…CXone Agent WebRTC Extension3,2(4)CXone Agent WebRTC ExtensionRingCentral for HubSpot2,9(18)RingCentral for HubSpotGmail reverse conversation4,7(264)The addon which reverse emails in conversation view.Office@Hand for Google0,0(0)Integrate your Office@Hand cloud communications system into Google.• Click phone numbers to make calls through your Office@Hand…RingCentral RingCX for HubSpot0,0(0)RingCentral RingCX for HubSpotRingCentral for

Highlights:Exceeding KPIs: The Office Gurus leverages RingCentral Engage Voice to meet and even exceed its clients’ average handle times, speed to leads, and other KPIs.Saving money: By helping clients increase their contact center capacity and efficiency—with the help of RingCentral—the company is saving its clients significantly.Training superstars: Using RingCentral’s detailed reporting to monitor performance, managers can quickly identify issues and continually improve their agents’ skills.A multiple-award-winning business process outsourcing companyThe Office Gurus (TOG) has earned a reputation as a leader in business process outsourcing solutions. Client demand for the company’s customized contact center services has been so explosive, that TOG has scaled to more than 3,200 highly trained support and sales agents. The company has also expanded well beyond its Florida headquarters, adding offices in El Salvador, Belize, Jamaica, and the Dominican Republic.The global company has also won numerous industry awards—including Best Global Call Center by Latin America News and Best Business Process Outsourcing Provider on the Lawyer International Legal 100 list, and most recently Nearshore Company of the Year by Nearshore Americas. With RingCentral Engage Voice, This Global Provider of Outsourced Call Center Services Saves One of its Clients $3.2 Million a YearRingCentral helps provide a competitive advantage Jaimie Bell, VP of Client Solutions, points out that The Office Gurus does not simply offer a generic menu of call and contact center services. Instead, TOG works with every client to customize an outsourcing solution to meet that business’s unique needs. TOG can provide such flexibility and agility, she says, in large part due to two competitive advantages.“First, we’ve created processes to successfully vet, hire, onboard, and coach our agents in such a way that leads to outstanding performance,” Jaimie explains. “Our other advantage are the core technologies we use to power our global contact center operations—particularly RingCentral Engage Voice.” Using RingCentral Engage Voice’s capabilities to exceed clients’ expectationsAs Jaimie points out, her team leverages the Engage Voice platform to improve agents’ workflows and exceed client KPIs.“RingCentral Engage Voice is so flexible and easy to configure that we can quickly set processes to meet any SLAs or campaign needs. With outbound calls, some clients require an agent dialing within minutes of an inquiry. Others want those calls happening within 30 seconds, or even 10. The dialing strategies and re-queue settings we can create in RingCentral let us achieve any of those objectives and record the data to prove it.”Leveraging Engage Voice to land new businessExceeding KPIs for existing clients is not the only way TOG is benefiting from RingCentral Engage Voice. Jaimie notes that the company also uses the platform to turn prospects into new clients.“One way RingCentral Engage Voice helps us win business is by allowing us to share call traffic with a new client and then easily adjust the percentages we’re each handling,” she says. “Some companies want to manage the handoff in phases, moving more of their customer calls as they become more comfortable with us. RingCentral allows prospective clients to manage the transition at their own

概要RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser: * See agent state immediately in the browser* Send and receive all calls directly from the Agent Desktop* Establish agent WebRTC connections directly from the Agent Desktop RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.詳細バージョン2.1.2更新:2024年11月18日提供元RingCentralサイズ2.84MiB言語デベロッパーRingCentral, Inc.20 Davis DriveBelmont, CA 94002-3002US メール [email protected]非取引業者このデベロッパーは取引業者として申告していません。EU 加盟国の消費者とこのデベロッパーとの間に締結された契約には、消費者の権利が適用されません。プライバシーデベロッパーは、お客様のデータを収集または使用しないことを表明しています。 詳しくは、当該デベロッパーのプライバシー ポリシーをご確認ください。このデベロッパーは、お客様のデータについて以下を宣言しています承認されている以外の用途で第三者に販売しないことアイテムの中心機能と関係のない目的で使用または転送しないこと信用力を判断する目的または融資目的で使用または転送しないこと関連アイテムRingCentral for HubSpot2.9(18)RingCentral for HubSpotGmail reverse conversation4.7(264)The addon which reverse emails in conversation view.Office@Hand for Google0.0(0)Integrate your Office@Hand cloud communications system into Google.• Click phone numbers to make calls through your Office@Hand…RingCentral RingCX for HubSpot0.0(0)RingCentral RingCX for HubSpotRingCentral for Google3.1(253)Seamlessly integrate your RingCentral communications and collaboration solution with Google Cloud to create a powerful business…RingCentral Team Messaging Salesforce5.0(1)Link Salesforce cases to RingCentral Team Messaging teamsRingCentral RingCX Extension3.7(3)RingCentral RingCX ExtensionAvaya Cloud Office for Google2.3(3)Avaya Cloud Office for GoogleSeamlessly integrate your Avaya Cloud Office communications and collaboration solution with Google…RingCentral App Connect3.8(15)A RingCentral extension for CRM platformsLoadConnect4.7(69)Plugin that simplifies communication between carriers and brokers by allowing carriers to send emails with one click from loadboardBT Cloud Work for Google4.0(2)Integrate your BT Cloud Phone into Google.• Click phone numbers to make calls through your BT Cloud Phone system from your Gmail™…CXone Agent WebRTC Extension3.2(4)CXone Agent WebRTC ExtensionRingCentral for HubSpot2.9(18)RingCentral for HubSpotGmail reverse conversation4.7(264)The addon which reverse emails in conversation view.Office@Hand for Google0.0(0)Integrate your Office@Hand cloud communications system into Google.• Click phone numbers to make calls through your Office@Hand…RingCentral RingCX for HubSpot0.0(0)RingCentral RingCX for HubSpotRingCentral for Google3.1(253)Seamlessly integrate your RingCentral communications and collaboration solution with Google Cloud to create a powerful business…RingCentral Team Messaging Salesforce5.0(1)Link Salesforce cases to RingCentral Team Messaging teamsRingCentral RingCX Extension3.7(3)RingCentral RingCX ExtensionAvaya Cloud Office for Google2.3(3)Avaya Cloud Office for GoogleSeamlessly integrate your Avaya Cloud Office communications and collaboration solution with Google…

Including the contact center.RingCentral Contact Center is a complete product. Real-time dashboards are a request I hear from customers every day, and RingCentral Contact Center has it in spades. Simple, drag-and-drop, instantly filterable real-time dashboards. That may sound like an adjective-laden Starbucks order, but it’s the real deal. And historical reporting too, and agent state tracking, and skills based routing. And multichannel, with voice, email, SMS, web chat, and fax. And an IVR supporting data dips. And automated dialers. And prebuilt integrations with Salesforce and other CRM systems. I could keep going with the “ands” but hopefully I’ve made my point: this product contains everything a contact center could need.Finally, RingCentral Contact Center comes in a competitive and very attractive package. Unlike traditional contact center companies we’re not pricing every little feature separately. Instead we’ve created simple tiers of service that correspond to the needs of contact centers in various stages of growth, all at very reasonable prices. This simple packaging and attractive pricing has worked wonderfully for RingCentral Office, and now we’re doing the same for RingCentral Contact Center.We’re introducing an entry into the contact center market that comes pre-integrated with the RingCentral Office service, that has everything a growing contact center needs, and that will save our customers money. I’m proud today to bring you RingCentral Contact Center. Originally published Apr 27, 2015, updated Aug 08, 2024

Boosting sales with analytics that track volume, activity, and quality across every interaction, and more.A new partnership provides more value for contact centersIn the spirit of continuous innovation and improvement, RingCentral is pleased to announce a joint partnership with Google. RingCentral’s Engage Voice, Engage Digital, and MVP solutions are now Chrome OS-certified. RingCentral Engage Voice and Engage Digital are now a Chrome Enterprise Recommended Solution for contact centers.Chrome OS is well known for its simplicity, speedy and secure operating system. Bringing RingCentral’s contact center solutions together with Chrome OS delivers benefits for customers Increased agent productivity with the familiar Chrome OS interface and Engage’s comprehensive agent toolsetMore robust and compliant protection for business and customer information with Chrome OS zero-ransomware protection and RingCentral’s proactive application upgrades and secure platform Seamless deployment and easy administration from a central Google Admin consoleRingCentral is excited to offer this next-level contact center solution that enables better agent productivity and experiences, leading to better customer experiences and better contact center outcomes. Learn more about our Chrome Enterprise Recommended Solution today. Originally published Sep 27, 2021, updated Aug 07, 2024