Avast cleanup support

See one of the following statuses:Expired: Your subscription has expired. Click the Renew Now button to purchase a new subscription.Expires on: You already have a valid subscription. To continue using Avast Cleanup, you need to activate your subscription. For detailed activation instructions, refer to the following article:Activating Avast CleanupGeneralHow can I check if my Avast Cleanup is up-to-date?To ensure you have the latest version of Avast Cleanup:Open Avast Cleanup Premium, then click Avast Cleanup on the left side of the Apple menu and select Check for updates.If any application updates are found, Avast Cleanup automatically updates. Click Got it when the update completes.How can I check which version of Avast Cleanup I have?To check which version of Avast Cleanup is installed on your device:Open Avast Cleanup Premium, then click Avast Cleanup on the left side of the Apple menu and select About Avast Cleanup Premium.The application version number is listed on the About window that opens.How do I uninstall Avast Cleanup Premium?For detailed uninstallation instructions, refer to the following article:Uninstalling Avast Cleanup PremiumContact Avast SupportHow do I report a problem or suspected bug?If Avast Cleanup Premium produces unexpected results or error messages, report the issue to Avast Support. Send a detailed description of how to reproduce the error and include the following information:Your macOS versionA detailed description of the problem and how to reproduce the issueAny error messages displayedAny differences on your Mac following the Avast Cleanup Premium issueHow do I report a falsely identified junk file or program that Avast Cleanup Premium removed from my system?If Avast Cleanup Premium disables or removes a file or a program that you wanted to keep, report the issue to Avast Support. Include the exact file or program name, all relevant details, and the undesired result.Installation and setupWhat should I do if installation fails?If you experience issues trying to install Avast Cleanup, we recommend following the exact steps in the article linked below:Installing Avast CleanupWhat should I do if activation is unsuccessful?If activation is unsuccessful, refer to the following article for advice:Troubleshooting activation issues in Avast productsIf you see an error message during setup, refer to the following article for advice:Troubleshooting common activation error messagesGeneralHow can I check if my Avast Cleanup is up-to-date?To ensure you have the latest version of Avast Cleanup:Open Google Play Store and search for Avast Cleanup.Select Avast Cleanup from the search results, then tap Update. If you do not see an Update button then your Avast Cleanup app is already up-to-date.How can I check which version of Avast Cleanup I have?To check which version of Avast Cleanup is installed on your device:Open Avast Cleanup and go to ☰ Menu (three lines) ▸ About this app.The application version number is listed under Avast Cleanup.How do I uninstall Avast Cleanup Premium?For detailed uninstallation instructions, refer to the following article:Uninstalling Avast Cleanup PremiumContact Avast SupportHow do I report a problem or suspected bug?The Direct support option is only available with a paid Avast Cleanup subscription.We offer many self-help articles on the

This article contains troubleshooting steps for issues related to Avast Cleanup Premium. For general information about Avast Cleanup Premium, refer to the following article: Avast Cleanup Premium - FAQs.Installation and setupWhat should I do if installation fails?If you experience issues trying to install Avast Cleanup, we recommend following the exact steps in the article linked below:Installing Avast CleanupWhat should I do if activation is unsuccessful?If activation is unsuccessful, refer to the following article for advice:Troubleshooting activation issues in Avast productsIf you see an error message during setup, refer to the following article for advice:Troubleshooting common activation error messagesError messagesWhy is Avast Cleanup asking me to purchase a subscription again?This issue may occur for the following reasons:You need to reactivate Avast Cleanup because you have renewed or changed your subscription.You need to renew your subscription to continue using Avast Cleanup because your paid subscription (or free trial) has expired.We recommend first checking the subscription status via your Avast Account:Sign in to your Avast Account using the link below: Avast Account login is the email address that you provided during the subscription purchase. To sign into your Avast Account for the first time, refer to the following article: Activating your Avast Account.Click Manage subscriptions in the My subscriptions tile to open a list of your active and expired subscriptions.Check About subscription for Avast Cleanup. You may see one of the following statuses:Expired: Your subscription has expired. Click the Renew Now button to purchase a new subscription.Expires on: You already have a valid subscription. To continue using Avast Cleanup, you need to activate your subscription. For detailed activation instructions, refer to the following article:Activating Avast CleanupWhy am I getting the error, "Well, this is embarrassing..."?This error commonly occurs when there are conflicts with Windows services configuration. For detailed troubleshooting steps, refer to the following article:Troubleshooting when Avast Antivirus or Avast Cleanup Premium fails to loadGeneralWhy won't Avast Cleanup Premium open?This error commonly occurs when certain program files are outdated, corrupted, or missing. To troubleshoot this issue, try to repair Avast Cleanup Premium. For detailed instructions, refer to the following article:Repairing Avast Cleanup PremiumIf repairing the app is unsuccessful, follow the steps below:Uninstall Avast Cleanup Premium. For detailed instructions, refer to the following article:Uninstalling Avast Cleanup PremiumReinstall Avast Cleanup Premium. For detailed instructions, refer to the following article:Installing Avast Cleanup PremiumIf Avast Cleanup Premium still fails to open, contact Avast Support using the contact form linked below:Contact Avast SupportWhy is Avast Cleanup Premium frozen?This error can occur while Avast Cleanup Premium is scanning your PC. To troubleshoot this issue, try to repair Avast Cleanup Premium. For detailed instructions, refer to the following article:Repairing Avast Cleanup PremiumIf repairing the app is unsuccessful, follow the steps below:Uninstall Avast Cleanup Premium. For detailed instructions, refer to the following article:Uninstalling Avast Cleanup PremiumReinstall Avast Cleanup Premium. For detailed instructions, refer to the following article:Installing Avast Cleanup PremiumIf Avast Cleanup Premium still freezes, contact Avast Support using the contact form linked below:Contact Avast SupportWhy is the third-party program I

Want to use unresponsive now that Avast Cleanup Premium is installed?You may have accidentally put the third-party program to sleep during initial Avast Cleanup Premium setup. To troubleshoot this issue, refer to the following article:Troubleshooting an Unresponsive Program in Avast Cleanup PremiumHow can I check if my Avast Cleanup is up-to-date?Avast Cleanup automatically updates whenever a new version of the application is released. To ensure you have the latest version of Avast Cleanup:Open Avast Cleanup Premium and hover your mouse over the side menu, then select Settings.Select the Updates tab to display your Avast Cleanup Premium update status and related settings.How can I check which version of Avast Cleanup I have?To check which version of Avast Cleanup is installed on your device:Open Avast Cleanup Premium and hover your mouse over the side menu, then select Settings.Select the Updates tab to display your Avast Cleanup Premium update status and related settings.The application version number is listed under Update Avast Cleanup Premium.How do I uninstall Avast Cleanup Premium?For detailed uninstallation instructions, refer to the following article:Uninstalling Avast Cleanup PremiumContact Avast SupportHow do I report a problem or suspected bug?If Avast Cleanup Premium produces unexpected results or error messages, report the issue to Avast Support. Send a detailed description of how to reproduce the error and include the following information:Your Windows versionThe brand and model of your PC and graphics cardA detailed description of the problem and how to reproduce the issueAny error messages displayedAny differences on your PC following the Avast Cleanup Premium issueHow do I report a falsely identified junk file or program that Avast Cleanup Premium removed from my system?If Avast Cleanup Premium disables or removes a file or a program that you wanted to keep, report the issue to Avast Support. Include the exact file or program name, all relevant details, and the undesired result.Installation and setupWhat should I do if installation fails?If you experience issues trying to install Avast Cleanup, we recommend following the exact steps in the article linked below:Installing Avast CleanupWhat should I do if activation is unsuccessful?If activation is unsuccessful, refer to the following article for advice:Troubleshooting activation issues in Avast productsIf you see an error message during setup, refer to the following article for advice:Troubleshooting common activation error messagesError messagesWhy is Avast Cleanup asking me to purchase a subscription again?This issue may occur for the following reasons:You need to reactivate Avast Cleanup because you have renewed or changed your subscription.You need to renew your subscription to continue using Avast Cleanup because your paid subscription (or free trial) has expired.We recommend first checking the subscription status via your Avast Account:Sign in to your Avast Account using the link below: Avast Account login is the email address that you provided during the subscription purchase. To sign into your Avast Account for the first time, refer to the following article: Activating your Avast Account.Click Manage subscriptions in the My subscriptions to open a list of your active and expired subscriptions.Check About subscription for Avast Cleanup. You may

Features.What if I change my mind after cancelling a subscription?After you cancel an Avast subscription that is billed by Telcel, you can continue to use your Avast products until the end of the current subscription period. After this date, you will lose access to the paid products and features.If you want access to the paid products and features after this date, you can reactivate the subscription. Follow the relevant step below according to your subscription type:Avast Premium Security (1 device): send AVAST1 to 28278.Avast Premium Security (2 devices): send AVAST2 to 28278.Avast Premium Security (10 devices): send AVAST10 to 28278.Avast Cleanup Premium (1 device): send CLEAN1 to 28278.Avast Cleanup Premium (2 devices): send CLEAN2 to 28278.Avast Cleanup Premium (10 devices): send CLEAN10 to 28278.Avast Cleanup Premium (PROMO): send CLEANPROMO to 28278.SupportWhat if I experience technical issues with an Avast product?If you experience technical issues using an Avast product, you can contact Avast Support for further assistance. Follow the exact steps below:Click the link below to open the Avast technical support form: Request help from Avast Select your device and product, then click Next.Under Contact us, select your preferred contact option (Chat or Email).Complete the required details to help us identify your purchase, and provide a brief description of your issue. In the Order ID box, enter your email address. Click Start chat or Submit request.If you select Chat as your contact option, the chat starts immediately. If you select Email, a member of our team will review your request and contact you via the email address that you provided.What if I have a billing issue or query?To resolve a billing issue or query, you need to contact Telcel directly. On your mobile device with a Telcel subscription, call the relevant number below to contact Telcel support:Prepaid users (you pay for the service upfront): *264Postpaid users (you receive a bill for the service based on your usage): *111Terms and Conditions | General Privacy Policy | Cookies PolicyGeneralWhich Avast products are available via Vodafone?The following Avast subscriptions are currently available via Vodafone:Avast Premium Security (Multi-Device)This subscription is valid on 10 devices simultaneously and includes the following products:Avast Premium Security for WindowsAvast Premium Security for MacAvast Mobile Security Premium for AndroidAvast Mobile Security Premium for iOSAvast Cleanup Premium (Multi-Device)This subscription is valid on 10 devices simultaneously and includes the following products:Avast Cleanup Premium for WindowsAvast Cleanup Premium for MacAvast Cleanup Premium for AndroidHow can I install and activate my Avast products?To learn how to install your Avast products, refer to the relevant articles below:Avast Premium Security: Windows | Mac | Android | iOSAvast Cleanup Premium: Windows | Mac | AndroidAfter installation, you need to activate the paid product features by entering your activation