Five9 Contact Center

Author: S | 2025-04-24

Five9 Contact Center Solutions Are Designed for You. Five9 has the technology, industry, and contact center experience to help you succeed. Whether you choose Five9 inbound

Contact Center Certifications - Contact Center - Five9

Only six letters, with so much meaning behind it. Just like Google helps you find exactly what you’re looking for, Five9 Genius and Google Cloud Contact Center AI will help agents find exactly what the customer is looking for. Today we announced a new partnership with Google Cloud Contact Center AI so Five9 customers will be able to integrate virtual agent features into their Five9 systems. Google Cloud’s new Contact Center AI is a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centers. Five9 gives Google Cloud customers the ability to improve the customer service industry.Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers.Key features of Five9’s integration with Contact Center AI include: A natural and engaging conversational virtual agent designed to provide consumers a way to quickly resolve more common issueswithout needing to speak to a live agent The ability to easily escalate a call to an appropriately skilled live agent with all relevant data from the self service interaction Live agent augmentation to guide and assist live agents to deliver more prescriptive, accurate and timely responses. This is accomplished using Google Cloud Agent Assist technology. The integration between Five9 Genius and Google Cloud’s Contact Center AI enables consumers to easily resolve more common issues by interacting with intelligent virtual agents in a natural, conversational manner, freeing live agents to address more Cons of Five9 Genius AIFive9 Genius AI is a powerful suite of AI-driven tools that comes with its own set of strengths and limitations. Understanding the pros and cons can determine if it’s the right fit for your business. Below, we break down the key advantages and potential drawbacks:Pros of Five9 Genius AIImproved Customer Experience: Real-time insights driven by AI recommendations keep resolutions fast and accurate to build customer satisfactionScalability: Five9’s platform is built to grow alongside your business, which makes it a smart choice for most organizationsCost Efficiency: Predictive analytics and self-service options allow agents to allocate time and resources smarter and reduce overall operational costs Enhanced Agent Performance: Automated quality management and real-time guidance work in tandem to improve agents’ abilities to tackle issues, boosting their confidence while cutting training time and costsCons of Five9 Genius AICost: The platform offers a lot of bang for the buck, but the pricing may be prohibitive for smaller contact centers that do not have the budget for itLearning Curve: Genius AI can be daunting for newer users despite having an intuitive interface, it might be time-consuming for users without technical expertiseData Quality Limitations: How accurate AI-powered insights are depends on how much data is available and the quality of said data, which might be a limitation for companies without access to large data sets or are in progress of building their dataWho is Five9 Genius AI for?Five9 Genius AI is best for:Mid-to-Large Enterprises: Companies with complex and variable customer service needs and manage larger contact center teams will enjoy the wide set of features designed to streamline and organize their teams.Industries Anticipating High Call Volumes: Those in the healthcare, finance, retail, and telecommunications sectors can better handle high volumes of customer interactions by cutting down on repetitive or mundane tasks using IVAs and chatbotsBusinesses Focused on CX and Innovation: Organizations prioritizing customer experience who want to take advantage of AI to personalize and polish their service offeringsLearn More About Five9 and Genius AIFive9 Genius AI is a robust tool that offers Five9 Contact Center users a suite of AI-powered tools to optimize agent performance and improve the customer journey. Its real-time agent assist, AI authentication, Intelligent Virtual Agent, and predictive AI analytics elevate it above more conventional contact center solutions. That being said, it can be pricey and complex for smaller businesses.Still, if you’re looking to future-proof your contact center and deliver a new innovative experience Five9 Genius AI is a tool worth considering. Five9 offers a personalized demo as well as a money back guarantee.Check out our complete Five9 review for more information.

What Is A Contact Center? - Five9

The past two years, Five9 has been rapidly expanding its European staff. Additionally, in May, Five9 announced the expansion of two data centers in Amsterdam and Frankfurt to ensure high availability in Europe and facilitate compliance with local regulatory requirements. Investing in localized infrastructure for Europe enables Five9 to continue to support the increasing demand of its global enterprise customers. The company also plans to establish a new Professional and Customer Support Center of Excellence at the Porto site.“We are thrilled to welcome Five9 to Portugal, landing in the West Coast of Europe from the West Coast of the USA,” said Luís Castro Henriques, Chairman & CEO of AICEP, Portugal’s Trade & Investment Agency. “In Portugal, Porto is proving its attractiveness for IT companies due to a highly skilled talent pool, and a multilingual and multicultural working environment. We are happy that Five9 will be part of this growing tech ecosystem.”About Five9Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty. For more information, visit www.five9.com. Engage with us: Twitter, LinkedIn, Facebook,. Five9 Contact Center Solutions Are Designed for You. Five9 has the technology, industry, and contact center experience to help you succeed. Whether you choose Five9 inbound With Five9 Careers, join the cloud contact center platform that transforms contact centers into customer engagement centers of excellence. Apply for Five9 Jobs here.

Contact Center Company - Contact Center Platform - Contact - Five9

IPad Screenshots Five9 is the leading provider of cloud contact center solutions for customer service, sales, account management, telemarketing, and collections. It brings the power of the cloud to more than 2,000 customers worldwide, facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers transition from premise-based solutions to the cloud. Five9 helps contact centers create exceptional customer experiences, increase productivity and boost revenue. For more information visit www.five9.com. The Five9 Supervisor App for iPad duplicates key features of the desktop Five9 Supervisor application (monitor, listen, barge, and chat) along with starting and stopping campaigns to an easy-to-use iPad application. Supervisors can multi-task, effectively managing their agents and contact center from anywhere, and increase floor time coaching agents. Features:* Anywhere real-time monitoring of key contact center, campaign, and agent performance statistics and skill queues* Monitoring, whisper coaching, and barging into live phone calls* Text chatting with agents and other supervisors* Choosing from dozens of different metrics to displayNote: This application interfaces with the Five9 Virtual Contact Center. You must already be a customer of Five9 with a Five9 Supervisor license and on VCC 8.2 in order to use it. What’s New Jun 26, 2019Version 2.0.19 Ratings and Reviews Provides no functionality without a per-device mobile license This "free" app provides no functionality without having first paid a per-device "mobile supervisor license" in a way which does not involve Apple and doesn't comply with the Terms of Service of the App Store. Either charge your license fee in the form of an in-app purchase or simply charge for the app (either way paying 30% to Apple like everyone else), or remove the license requirement entirely. I find this mobile license fee (which was never mentioned in the months of hype leading up to our company's adoption of this service, or in any of your training videos) to be distasteful. I'm sure you already have a lucrative contract with my company for your cloud-based telephone service. This is a nickel holding up a dollar and by that I mean this transition to your service is not off to a great start. Ignore this at your peril! The app may be pulled from the store. If your app was five dollars which is on the high-end of the App Store, I would have gladly paid it instead of writing this review. Wish I SoftwareReviews Home Browse Categories Browse Reports Compare Software Write a Review About SoftwareReviews INF & OPS Mar 14, 2025 Build a Strategy to Modernize Your Infrastructure Align your business and IT goals, then define your guiding principles to set direction. 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Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM. Five9 Intelligent Cloud Contact Center Ratings Real user data aggregated to summarize the product performance and customer experience. Download the entire Product Scorecard to access more information on Five9 Intelligent Cloud Contact Center. Product scores listed below represent current data. This may be differentfrom data contained in reports and awards, which express data as of theirpublication date. 86 Likeliness to Recommend 1 Since last award 92 Plan to Renew 80 Satisfaction of Cost Relative to Value {y} {name} Product scores listed below represent current data. This may be differentfrom data contained in reports and awards, which express data as of theirpublication date. +86 Net Emotional Footprint The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale. How much do users love Five9 Intelligent Cloud Contact Center? 7% Negative 12% Neutral 81% Positive Pros Performance Enhancing Acts with Integrity Transparent Respectful Feature Ratings Average 84 Knowledge Management Contact Center Analytics Multi Channel Queue Management Call Recording

Contact Center Company - Contact Center Platform - Five9

Company LLC reiterated a "buy" rating and set a $52.00 price target on shares of Five9 in a report on Friday, February 21st. Barclays boosted their price target on Five9 from $55.00 to $60.00 and gave the company an "overweight" rating in a research note on Friday, February 21st. Finally, Wells Fargo & Company lowered shares of Five9 from an "overweight" rating to an "equal weight" rating and cut their price objective for the company from $55.00 to $40.00 in a research report on Tuesday, November 12th. Six analysts have rated the stock with a hold rating and fourteen have issued a buy rating to the company's stock. Based on data from MarketBeat, Five9 has a consensus rating of "Moderate Buy" and a consensus target price of $57.65.Get Our Latest Report on Five9About Five9 (Get Free Report)Five9, Inc, together with its subsidiaries, provides intelligent cloud software for contact centers in the United States, India, and internationally. It offers a virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions.Further ReadingFive stocks we like better than Five9Insider Trades May Not Tell You What You ThinkGitLab: Get In While It’s Down—Big Rebound AheadLow PE Growth Stocks: Unlocking Investment OpportunitiesTesla Stock: Finding a Bottom May Take TimeDividend Payout Ratio CalculatorDuolingo: This Beaten-Down Stock Is About to Rally 38%This instant news alert was generated by narrative science technology and financial data from InsiderTrades.com in order to provide readers with the fastest and most accurate reporting. This story was reviewed by InsiderTrades.com's editorial team prior to publication. Please send any questions or comments about this story to [email protected]. Insider Buying or Selling at Five9? Sign-up to receive InsiderTrades.com's daily insider buying and selling report for Five9 and related companies.

Contact Center Support - Contact Center Customer - Five9

Call Scripting and Call Flow Management Ticket Management Contact Center Compliance Management Screen Prompts Skills Based Routing Workforce Management Multi Channel Intake Integration Vendor Capability Ratings Average 80 Business Value Created Breadth of Features Usability and Intuitiveness Quality of Features Ease of Implementation Ease of Customization Vendor Support Availability and Quality of Training Ease of IT Administration Ease of Data Integration Product Strategy and Rate of Improvement Five9 Intelligent Cloud Contact Center Reviews Michael C. Role: Sales Marketing Industry: Education Involvement: End User of Application Submitted Nov 2024 Scalability and Flexibility Likeliness to Recommend What differentiates Five9 Intelligent Cloud Contact Center from other similar products? Five9 offers advanced analytics and reporting capabilities to help businesses make data-driven decisions. What is your favorite aspect of this product? - Advanced analytics- Reliable and secure- Cost effective What do you dislike most about this product? - Expensive - Limited integration features - Requires efforts What recommendations would you give to someone considering this product? Recommended Pros Efficient Service Effective Service Client Friendly Policies Continually Improving Product Pankaj K. Role: Operations Industry: Technology Involvement: Business Leader or Manager Submitted Aug 2024 Fantastic Support Team and excellent product Likeliness to Recommend What differentiates Five9 Intelligent Cloud Contact Center from other similar products? The feature of live monitoring the calls with screen capture enables you to see whats happening on the agents screens and if the application is being used correctly or not. What is your favorite aspect of this product? The option of customizing the reports using various filters and sort options, we can get report of every second or minute that helps in properly analyzing the performance of the contact center What do you dislike most about this product? There is nothing specific to dislike about What recommendations would you give to someone considering this product? Any one who is looking for a call center tool , this is the best one. Their support team is awesome and available 24/7. They work closely during the implementation and assign multiple account manager to look for your needs. Most of the requirements like modifying the call script, IVR flow and agent access gets taken care by the account manager itself. Pros Reliable Performance Enhancing Enables Productivity Trustworthy Martin T. Role: Information Technology Industry: Technology Involvement: IT Leader or Manager Submitted Dec 2023 One of the best products on the market! Likeliness to Recommend What differentiates Five9 Intelligent Cloud Contact Center from other similar products? It's flexible, easy to customize and very rich selection of modules. What is your favorite aspect of this product? Call queues and skills - very easy to manage and control. What do you dislike most about this product? Nothing I can think of. What recommendations would you give to someone considering this product? Definetely deserves a POC in every company that has a call center department! Pros Helps Innovate Continually Improving Product Reliable Performance Enhancing Most Popular Five9 Intelligent Cloud Contact Center Comparisons. Five9 Contact Center Solutions Are Designed for You. Five9 has the technology, industry, and contact center experience to help you succeed. Whether you choose Five9 inbound

Contact Center Certifications - Contact Center Training - Five9

Sophisticated features. The setup and learning curve might be too steep for businesses looking for a more straightforward solution like Aircall.To sum up, Talkdesk is a strong Aircall alternative for mid to large-sized businesses that need powerful AI-driven features and robust workforce management tools. While it may be more complex to implement, its capabilities provide substantial value for organizations with intricate customer service operations.5. Five9Five9 excels as a cloud-based contact center solution for enterprises seeking advanced automation and AI capabilities. Its comprehensive workforce management tools, coupled with predictive analytics, make it particularly suited for large organizations focused on optimizing both inbound and outbound communications. While it may offer more features than smaller businesses need, Five9’s robust capabilities make it an excellent choice for those with complex customer service requirements.Five9 featuresFive9 includes several key features such as:AI/machine learning for predictive analyticsOmnichannel supportAdvanced call routing and automationWorkforce management toolsReal-time reporting and analyticsIn addition, here are some features you can find in Five9 that are missing from Aircall’s toolbelt:Predictive dialerWorkforce optimization toolsAdvanced AI-driven customer insightsWhat are the main differences between Five9 and Aircall?Five9 differs from Aircall in several significant ways:AI capabilities: Five9 offers more advanced AI tools, such as predictive analytics, which Aircall lacks.Workforce optimization: Five9 includes robust workforce management features, unlike Aircall.Omnichannel communication: Five9 supports a broader range of communication channels, enhancing its versatility.ProsAdvanced AI and automation toolsComprehensive workforce managementStrong omnichannel support for various communication channelsConsComplexity in setup and integrationMay be more than what smaller businesses needBest for medium to large-sizedBest for medium to large-sized enterprises needing a comprehensive contact center platform with advanced AI and workforce management tools.Five9 pricingFive9 offers several pricing tiers based on the level of features required:Free trial: NoDigital: $175 per monthCore: $175 per monthPremium: $235 per monthOptimum: $290 per monthUltimate: $325 per monthAuthor’s opinionFive9 offers a more advanced suite of tools than Aircall, particularly with its AI-driven predictive analytics and comprehensive workforce management features. These capabilities are particularly beneficial for large enterprises looking to optimize both inbound and outbound communications. Five9’s strength lies in its ability to automate and streamline complex contact center operations, which Aircall doesn’t