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Frequently asked questions about video meetings RingEX is a unified communications platform that offers messaging, video, phone, and more all in one app, and is best for customers who are seeking a full business communications package.RingCentral Video Pro/Pro+, which comes in a free and paid version, offers video conferencing with built-in team messaging. This is best for customers who do not need a phone line and want to have seamless communications through messaging and meetings only.Fortunately, no matter which plan you sign up for, almost all video meeting features are supported across both plans. Nope! Whether you use RingEX or Video Pro/Pro+, you can use the same RingCentral app. You can download the mobile version on iOS and Android mobile devices and the desktop app on Windows and Mac for free.You can also create a free account with RingCentral Video Pro, then upgrade to paid plans like RingCentral Video Pro+ and RingEX at any time. You can download here: No download is required to join a RingCentral video meeting, even with our free plan. Instead of downloading the RingCentral app, simply join from a supported web browser: Desktop: Edge, Firefox, Chrome, SafariMobile: Chrome (Android), Safari (iOS) RingCentral’s video conferencing solution is absolutely secure and trusted by big and small businesses worldwide.Our virtual meetings come with multi-layer security and are GDPR, HIPAA, and HITRUST certified. Your plan includes features such as a waiting room and user authentication to make sure only authorized users can join your meetings, while host controls enable you to remove participants who don’t need to hear confidential discussions.You can even add another layer of security to your video conferences when needed, with dynamic end-to-end encryption (E2EE)—and the ability to dynamically turn this on or off with a click of a button. Scheduling a RingCentral video meeting is

Performance and user experience of embedded app based on customer feedbackImproved migration/switch for users and admins from RingCentral for Teams 1.0 to 2.0 and vice versa Release date: June 8, 2023 Introduced the following features: Open beta for RingCentral for Teams 2.0Support RingCentral 2.0 embedded app within Teams mobile appSeamlessly switch between 1.0 and 2.0 beta within the embedded appNotifications for missed calls, fax, text, and daily unread itemsUnified contact list and improved presence sync between RingCentral and MicrosoftUI improvements for a modern and simplified user experience across the appPersonalized phone and notifications settings from within the embedded appPerformance improvements for faster loading of application as well as for better connection between embedded app and desktop pluginNomadic ERL support Release date: April 6, 2023 Introduced the following features: Closed beta for RingCentral for Teams 2.0 embedded appSeamlessly integrated calling experience within Teams desktop and webSupport bi-directional presence syncIntroduced headless application, RingCentarl for Teams deskop plugin for active call handling. Supporting SMS, fax and voicemail within Teams appSimplied deployment and administration from RingCentral Admin Portal Release date: December 20, 2022 Introduced the following features: User profileCall Queue managementAnalytics dashboardCall recordingVoice mail transcriptionHonor Native and Qunifi DR Release date: November 28, 2022 Introduced Overall profile cardSupports MS Teams dark mode Overall Performance improvement. App load time is now less than or equal to 5 secs. Release date: August 23, 2022 Improved usage data tracking Improved app performance and load timeImproved contact search experience Release date: July 27, 2022 Improve contact search performanceUpdate app layout for performance improvement Release date: May 20, 2022 Introduced Login/Logout in mobile versionIntroduced basic call history in mobile version Reduce the number of logins required Release date: April 20, 2022 Dynamic modules infrastructure support for new partners Loading performance enhancement Get started page and download link replacement for partners Release date: March 28, 2022 All languages support Add a clickable link to not show a pop-up window reminding user to download RingCentral appCall with RingCentral App (Web) enhancement Display wrong username in voicemail tab and detailUnable to open contact detail when the call log item has no telephony

Get messaging, video and phone on one simple app. RingCentral gives you the freedom to grow and run your business from any device. Get started for free with RingCentral Video™, or sign up for RingCentral MVP™ and bring your modern PBX business phone into the new era of voice. Are you new to RingCentral Video? Create a free account to access your all-in-one communications platform for smart video meetings and integrated team messaging.How RingCentral makes it easy for you to connect and collaborate:- Video meetings that let you connect with up to 100 people with the free version – or upgrade to host 200 people- 24-hour duration – that means your video call lasts for an unlimited amount of time – plus, it’s free! - Built-in team messaging to chat with others before, during and after the meeting for easy business communication- Free – no credit card required. Upgrade to RingCentral MVP at any time Already on RingCentral MVP? See what you’ll have access to with the app:- Superior team messaging with file sharing, task management and a shared calendar- Smart video meetings with screen sharing, chat and markup tools for real-time collaboration- Cloud-based phone with network-grade reliability to take and manage calls, voicemails, faxes and business SMS on any device- Schedule and join meetings with one simple click- Easily switch between your mobile and desktop app to message on-the-go- Auto-attendant and advanced call management features for streamlining processes- Out-of-the-box app integrations to boost productivity- Centralised, portal-based access to your system and robust, in-depth analytics reports and dashboardsA RingCentral MVP™ (formerly known as RingCentral Office®) or RingCentral Video™ subscription is required for certain product features. Features will vary by product and plan. A free subscription is available with limited capabilities. Download RingCentral today and say hello to possibilities. What’s New 12 Mar 2025Version 25.1.25 · Bug fixes and improvements Ratings and Reviews Cant log in using apple id I‘ve signed up with PC using my apple id and I cant sign in now on my iphone using the same apple id, its just opening the sign in window again There's no virtual numbers There's no virtual numbers, such feature is not available in this app. App Privacy The developer, RingCentral, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy. Data Linked to You The following data may be collected and linked to your identity: Contact Info User Content Identifiers Usage Data Diagnostics Data Not Linked to You The following data may be collected but it is not linked to your identity: Location User Content Search History Identifiers Diagnostics Privacy practices may vary based on, for example,

AI-Powered Business Communications App for Effortless ProductivityBoost your business efficiency and personal productivity with RingCentral’s AI-powered cloud communications, designed to streamline your connectivity anywhere, anytime.THE WORLD’S #1 BUSINESS PHONE SYSTEM, POWERED BY AI.-Unlimited US and Canada calling-SMS/MMS from your business number-Advanced call management with forwarding, auto-attendant, screening, and music-AI live transcription-AI closed captioning-RingSense AI real-time note-taking (in early access preview)-RingSense AI personal conversation intelligence (in early access preview)-Mobile faxing to send and receive faxes directly from your device-Integrations with HubSpot, Zapier, Salesforce, Slack, Google Contacts, and more-Record calls automatically or on demand-Convert voicemails to text for quicker responses-Use auto-replies and text snippets to text faster-Set up business hours and phone menus for a professional look-Separate address book to sync and separate business contacts from personal contactsSUPERCHARGE COLLABORATION WITH AI-POWERED VIDEO, WHITEBOARD, AND MESSAGING-1:1 and group team messaging and file sharing-Easily switch calls to video meetings-AI writer and translator for messages (in early access preview)-AI-powered video meetings with content sharing, live annotations, and virtual backgrounds-Virtual background in meetings-Ability to share mobile camera in meetings-Interactive whiteboards for effective brainstorming-Automatically generated AI-enhanced meeting summaries to capture key points and actionsBOOST MOBILE WORK EFFICIENCY-Seamless Device Switching: Effortlessly transfer calls or meetings between devices without missing a beat.-Safe Driving Mode: Automatically mutes your microphone to block out noise but lets you easily unmute with an easy-access tap to speak.-AI-Powered Background Noise Reduction: Keeps unwanted background noise such as traffic, lawn-mowers, and more so you can have a professional conversation when you’re on-the-go.New to RingCentral?Download the RingCentral Video Pro mobile app for free. You can create a free account with RingCentral Video Pro, then upgrade to paid plans like RingCentral Video Pro+ and RingEX at any time. A RingEX™ (formerly known as RingCentral Office® and RingCentral MVP™), or RingCentral Video Pro+™ subscription is required for certain product features. Features will vary by product and plan. A free RingCentral Video Pro subscription is available with limited capabilities.Transform your team’s communication and productivity, no matter where you are, with RingCentral.

Improvement: The embedded app now stores users' login/access tokens for 30 days (previously 7 days) before auto-logging out due to inactivity. Version 23.4.20 (183, J23.4.20) Release date: November 27, 2023 Introduced the following features: Click-to-dial support automatically launches the desktop plugin when users click on phone or fax numbers in websites and supported applications.Embedded app deployment support for customers with multiple RingCentral accounts and a single Microsoft Azure account. Version 23.4.10 (176, J23.4.10) Release date: October 25, 2023 Introduced the following features: Feature for users to report any technical issuesSupport for the new Teams version (work or school)Call analytics dashboard update where admins can view the desktop plugin as a calling endpoint in reportsThe Desktop plugin is available to download from the RingCentral Downloads website Version 23.3.20 (143, J23.3.20.11) Release date: August 23, 2023 Introduced the following features: Support RingCentral Companion app for Cloud PBX 2.0 usersIntroduced a new settings section called ‘General’ to view the app version and report an issueEnhanced Call rules, voicemail, and work hours setupFeature highlights pop-ups for providing an overview of app features Release date: July 12, 2023 Introduced the following features: General availability for RingCentral for Teams 2.0Support Admin deployment and embedded app 2.0 for partner brandsFeature highlights for better engagementLocalization supportSmoother and user-friendly desktop plugin and embedded app upgrade experiencePerformance improvement allowing faster loading of app and the device into sleep mode due to inactivity Version 23.2.22 (RC) to Version 23.3.10 Release date: June 8 to July 12, 2023 Fixed receive notifications issue faced by selected customersUser experience fixes for dialpad on the 2.0 mobile embedded appFixed presence state change on Teams not reflecting in the embedded app for selected customersFixed app crashing before contact list loadsFixed performance issues causing delayed loading of tabs in embedded app when users is switching between multiple tabs Release date: June 26, 2023 Introduced the following features: Support RingCentral for Teams mobile mode in RingCentral mobile appSupport admin enablement of mobile mode from RingCentral Admin PortalRedirect admins from RingCentral Admin Portal to Teams admin center to install embedded app 2.0 beta for accounts with >15k Microsoft usersImproved

With contact center agents on the front lines, support teams and their devices need to be secure and reliable. Shifting agents to at-home work requires both a cloud based contact center solution and powerful devices to maximize productivity. Ringcentral Customer Experience and Unified Communication solution paired with Chrome Enterprise, ensures that contact center agents can continue to field customer requests at home, while giving IT admins the ability to deploy, manage and secure their device fleet.What does remote work with RingCentral Solutions and Chrome Enterprise look like?For the remote agent:Seamless communications across the company: With RingCentral team messaging, at-home agents can chat with other agents on their team. Use the presence-enabled directory integration to transfer calls to subject matter experts, improving first call resolution and customer satisfaction.Collaborate easily from any location: RingCentral UCaaS solution offers a truly collaborative environment to support at-home agents when information needs to flow freely across the organization.Reduce downtime With automatic updates, fast boot times, and a seamless experience across devices, Chromebooks are a smarter way to work.Easy access to apps: Chromebooks can access enterprise applications through Chrome Browser, Google Play, or legacy applications with leading virtualization applications. Download the RingCentral app on Google Play and extend functionality with the Chrome Extension and Google Workspace add ons.Consolidated Communications: All business communications are tracked in one single place, so users don’t have to waste time searching for important emails, missed messages, or contact information. With an improved workflow, they can spend more time focusing on servicing customer.For