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Mozy review: the restore horror story Mozy is an online backup service with an attractive pricing model. It competes with the likes or carbonite and offers a range of plans to suit any budget (even no budget). I have been using the MozyHome plan for the past year and today got to test what Mozy is like in disaster recovery mode.Two days ago I restarted Windows to apply some updates, and when I returned, the computer was stuck at the boot screen complaining about a missing system file. The following evening, when I returned from work, things were worse, the drive would no spin up, and was making metallic noises. As an aside, I must say they don't make hard drives like they used to. I have not had a single hard drive fail on me prior to year 2000, but in the past few years, I have had at least several fail.No matter, I figured this would be just an inconvenience -- after all, I thought ahead and I am paying for a backup service. A new hard drive and an OS install later, I was up and running and downloading the MozyHome client.The first bit of bad news came when I launched Mozy and it had none of my backup settings. Apparently these died with the drive, and Mozy was offering to start backing up my now empty documents folder. This gave me the first feeling of unease -- I feared Mozy would kick off backup and lose track of all the past data. I am still not sure whether this suspicion was well-founded, but the experience is certainly not the one you want to have when you are already feeling a tad on edge about the safety of your data.Next, I figured I would just do a full restore of C: drive. Mozy offered to either overwrite all existing files with those backed up, to rename the restored files, or cancel. No option to skip existing and only restore the missing files. Odd, seems like that would be an obvious feature. Still, I figured I had nothing to lose on the newly set up drive, and told Mozy to overwrite. And then the wait began.Mozy uses an extremely inefficient process to restore files. It does so one file at a time, first "Finding file on server...", a lengthy process that seems to take an amount of time proportional to the size of the file -- several seconds per file for tiny files, up to an hour for a large file. What it actually does during that time is not clear, but there are several problems with the approach: large numbers of small files take inordinate, ridiculous amount of time to restore. Imagine a directory with a thousand small files. Each file takes 10 seconds to be "found" on the server, that's 3 hours to restore what should take a minute to download. there is no prefetch while files are downloaded. Mozy, in its infinite wisdom saved and

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Or the machine, your only option is a full restore of the files you've backed up, on a different PC. Mozy's only options for this are its Web and disc-mailing choices. Both mean your data gets unencrypted at Mozy HQ. Carbonite, by contrast, requires you to download the software that decrypts the data locally. Of course, if your current machine (an airport kiosk, for example) doesn't allow software installation, you're out of luck with Carbonite, but not Mozy.For every backup upload, there's a timestamp in the restore choices, giving you some degree of version control (the service saves all versions for 30 days). Note, however, that MozyHome doesn't back up a file immediately every time you save changes to it. (If you want that kind of capability, I suggest using an online file-storing/sharing service like Windows Live Office or Google Docs.) You can right-click on the file's icon in the folder on your drive and choose "Restore to previous version" from the context menu. When you restore a file, you can tell Mozy to either overwrite the existing file on your hard drive or create a copy.Mozy gives a couple more restoration options. You can get your little lost files via any Web browser. After getting to the Restore page of Mozy's Web site, you choose which machine you need to restore files from if you've backed up multiple PCs, then pick which folders and files you want back. If you want to restore files using the rules-based file sets rather than folder structures, a link below the pick list gives you the option Switch to Backup Sets. You can also perform a search on filenames. This flexibility is a good thing: Some services restrict you to restoring one folder or file at a time or picking from a long list without directory structure. After checking what I wanted to get back, I chose Web Restore. About 23 minutes later (for a 1.1GB backup), I got an e-mail from Mozy support saying that my restore was ready, with a link to download it. A smaller restoration of 5MB took just a few minutes. My files were in a ZIP format, except for a Mac restore set, which came in .dmg format. The last option for restoring files is Virtual Drive Restore. This involves that Mozy icon in your My Computer folder. It's basically a copy of your PC's directory structure

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Mozy is a great backup service that lets you synchronize, schedule backups and access files quickly. After you register with them, they will send you and email with the download link of Mozy client which works on both Windows and Mac OS. You will get 2GB of online space for free which you can use to backup your files quickly.Once you have installed Mozy client, the remote backup configuration wizard will open automatically, enter your username and password and click Next. Once you have logged in, they will ask for the type of encryption method to secure your data, select MozyHome’s 448-bit Blowfish key and click Next.It will then automatically scan your computer for important files that you may want to backup.You can unselect all checkbox if you don’t want to backup any of these folders and click Next. It will then test your bandwidth speed, click Next. In the next step you can configure the speed of Mozy. It is recommended to let it run at 3/4 speed(which is default).Once you have completed the configuration click Finish. That’s it and your client is now configured. The best thing about Mozy is that it backup all your file and folders in the background and only when your system is idle, you can also limit the bandwidth usage by enabling bandwidth throttle in options.If you want to backup your files quickly simply right-click that file or folder and select Add To MozyHome Backups. If you want to upload multiple files go to File System tab and select your file and folders from there.Once you have select the files and folder, click Save and leave the rest to Mozy.MozyHome is the most secure, stable, and easy to use backup client I have ever tried. If you want to increase the backup quota to unlimited, its only $5/month, which is worth it. Enjoy!. Mozy Restore Manager 2. LINK Mozy Restore Manager 2. DOWNLOAD Mozy Restore Manager 2. Mjuk Mozy Restore Manager, 2.f r asus

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GB, system and temp files. However, you can change Carbonite's settings to include any of these file types in a backup.The Mozy interface provides more granular control over what is backed up, and when, and seems to be preferred by power users for this reason. Mozy also offers "2x protection" which backs up files to a local hard drive of your choice while an online backup is going on. In fact, the local backup will finish up long before the online backup.Carbonite will not back up external hard drives. Mozy will, but there is one odd caveat. If an external hard drive is disconnected during a Mozy backup, its files stored on Mozy will be deleted after 30 days.Mozy also offers a DVD restoration option that Carbonite lacks. It could take days or weeks to restore several hundred gigabytes of data over an Internet connection. But Mozy will mail your backup files to you on DVDs so you can restore them faster.What About Customer Support?Carbonite has a US-based call center in Lewiston Maine, at which customers can reach a live human representative. I called and was connected to a polite rep in under a minute. Live chat is also available, as well as a Remote Assistance option, which enables a Carbonite rep to temporarily see your screen and control your computer. Home and Home Office customers can reach live support weekdays from 9am - 5pm (EST). Carbonite Small Business customers have expanded hours, from 8am - Midnight, every day.I found the customer support options for Mozy a bit lacking by comparison. Clicking the Support tab on the Mozy home page takes you to a page offering FAQs, an online knowledge base, video tutorials and a user forum. There was no obvious way to contact a human for phone, chat, or

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Below to sign up now! Visit ZipCloud 2. LiveDrive – $6 per month Positives: Simple, Great price, Reliable, Instant backups Negatives: Cheapest package limited to 1 machine LiveDrive is an excellent second choice, and they are also a UK company. A few years back we weren’t very impressed with them, but they’ve slowly improved their software and customer service, and then finally dropped their prices, bringing them in from $6 per month, which puts them high on our list. LiveDrive is nicely designed and the software has all the features you need. The only criticism we have is that the cheapest package is limited to 1 machine. Visit LiveDrive 3. Mozy Positives: Next day air restore, 3 months free if paid upfront Negatives: Restore is difficult, Not unlimited space Mac crashed? Want your data quickly? Let me Fedex that for you! This is one of the great features that Mozy offers, although it does cost extra. But, downloading backups, hundrends of GB of them can take days, and this is a quick solution to this problem. Mozy don’t offer unlimited storage which is a bit of a shame. Their basic package starts from $5.99 per month, and for that price you can get LiveDrive’s unlimited storage so that does seem like a better deal to me. Mozy currently offers free trial so you might want to take a look into it. Click here to visit mozy now Visit Mozy 4. Backblaze Positives: Simple software, Unlimited backups, Good price Negatives: File

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Was restoring an Outlook .ost file -- a nearly pointless exercise. While this multi-gigabyte file was being restored, it could have prefetched the rest of the backup, but it didn't. So, after wasting half-a-day on a restore that was nowhere near done, I figured I would just pick the files I wanted and restore them that way. Apparently that's not something you can do with the MozyHome client, only via the web interface. So I fired up the browser and went browsing my saved files, which is when I got the real shock. Of all the AppData files and folders, Mozy *ONLY* saved Outlook, Mozilla (FilreFox), and Thunderbird data. That's ALL!! Countless other data and configuration files, painstakingly organized and tagged photo albums, ALL GONE!You might argue this is not Mozy's fault, after all I could have reviewed and modified its default selections, but I say this is bull. Mozy preselected my AppData folder, it made it look like it was saving important configuration data, but what it did in fact was plain stupid -- of all the things it could backup by default, the least useful is an outlook .ost file -- a simple cache that would get regenerated anyway when I reconfigure Outlook with my Exchange account info.And now I am really really pissed and very disappointed. Mozy's "intelligent" defaults are anything but, the restore process is horrendously frustrating, and I am left far short of the data I thought I had safely backed up.NOT RECOMMENDED! posted @ Friday, June 27, 2008 11:07 PM

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The go, SOS joins other backup services in offering an iPhone app that lets you access and browse files you've stored online; unfortunately, like the others, it won't back up data stored on your phone. A BlackBerry app is expected later this month.Restoring Files Users can restore files in one of two ways. One option is to do it on SOS' website: first, click on the computer whose files you want to restore. Then keep clicking on folders and subfolders until you get to the file you want. Then you'll see a link next to it that says Share/Recover. We just wish the backward navigation button were more obvious (it's an unlabeled icon located next to the breadcrumb trail of file paths).Click to enlargeIf you prefer, you can restore files from the SOS software on your computer (this works if you haven't lost the files in question to a hard drive crash). We prefer this option (pictured above)because you can search for files using an on-screen calendar. Having a backup date to whittle down the files you've saved helps if you've uploaded multiple versions of a file.Consumer and Small Business PricingOne bummer about SOS is that it's not Mac-compatible, as are Carbonite and Mozy. Moreover, it's more expensive than its competitors. Mozy offers 2GB of storage for free. SOS, like Carbonite, lets you test drive the service for a period (in this case, 14 days), but then compels you to buy a subscription. 2GB costs $19.95 per year; 5GB, $29.95 per year; and 15GB, $49.95 per year. For about the same price ($54.95) Mozy and Carbonite sell a year's worth of unlimited storage.Like home users, businesses don't pay based on the number of computers they have; rather, they pay for the storage they need. (Other backup services, such as Mozy. do charge license fees for each computer that you back up.) Businesses get a discount for paying by the year, as opposed to the month. For instance, plans start at 45 cents per month for 500MB (not a realistic amount of storage for businesses, we know) or $4.50 per year. Plans go up to 200GB, which costs $360 per month or $3,600 per year. MozyPro, meanwhile, charges 50 cents per GB per month, which comes out to less than what SOS charges, although MozyPro requires a monthly license fee for each computer, which can add up.VerdictAs one of the first backup services on the scene, SOS Online Backup remains one of the easiest to use, as well as the most feature-rich. Overall, we give the edge to Mozy because it offers unlimited storage for just $5 more than what SOS charges for 15GB. But if you like the idea of. Mozy Restore Manager 2. LINK Mozy Restore Manager 2. DOWNLOAD Mozy Restore Manager 2. Mjuk Mozy Restore Manager, 2.f r asus Mozy Restore Manager 2. LINK Mozy Restore Manager 2. DOWNLOAD Mozy Restore Manager 2. Mjuk Mozy Restore Manager, 2.f r asus

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Into your account on the web to access your files from anywhere. From the web client, you can navigate around whichever machines you have backed up and download whatever you need. We love that when you choose a system, the software shows you a single button that says Restore All Files. It's clear and prominently placed.You can't upload files to your backup sets, but you can upload them to the Synced area of your web account, which appears in the upper left just above a list of devices you have backed up. We like the side panel that shows detailed file information of a selected item but are disappointed that it can't preview audio or video files.Mozy's web client does a good job of making multiple file versions available. When a file has multiple versions, you see an icon of stacked, fanned pages. Hover over it, and it indicates you have multiple versions of the file in question. Click it, and the various versions appear. Select any one, and you see a preview on the far right with details regarding the file type, size, creation date, modification date, and—when applicable—a preview. MozyHome keeps unlimited versions of a file for up to 90 days, but that pales in comparison to SOS 's unlimited version saving forever. With Mozy, once those 90 days go by, you've lost all but the latest version.Restoring FilesMozyHome lets you restore files not only from the web client but also (of course) from the desktop program. In the app, the rightmost option says Restore. It provides you with a file tree view of your backed up data that you can download and replace on your computer.From your desktop, you can right-click any file that's been saved to the company's servers and select to restore the backed-up file. It's convenient, but you can't get to all the previous versions of files and restore the one you need, as you can from the website. These frustrating holes mean that the desktop client is more for changing the backup schedule and customizing your backup sets than anything else.Mozy doesn't offer a disaster recovery service like Backblaze and SOS Online Backup (Visit Site at SOS Online Backup) , so if your hard drive ever gets completely destroyed, you have to rely on the existing download options and your internet connection to get files back.The Mobile ExperienceThere are Mozy mobile apps for both Android and iOS devices, but both look outdated and the app lagged when we tested it on a Google Pixel running Android 8.0. After logging in, the app takes you to the MyMozy page which shows two rows of off-center icons for Downloaded, Recent, Photos, Documents, Music, and Videos.

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Are deeper options within the program for customizing the backup schedule, changing the data sets to back up, throttling it during certain times of day to limit how much bandwidth it uses (an option we like), and so forth.One of MozyHome's unique features is called Mozy 2xProtect, which lets you schedule backups to a connected device, an external hard drive for example, in addition to online backup storage. Only the Windows app offers 2xProtect, but Mac users can use Time Machine to the same effect. The interface doesn't show you the active status of backups in progress or the health of your network, both of which SpiderOak does (letting you point the finger at your ISP for slow backups).If you right-click on any file on your computer, you see a Mozy option to add it to your backup. What you won't see, however, are options for sharing that file. MozyHome doesn't have any integrated features for sharing; the company says outright it is not a file-sharing program.Mozy offers a free syncing service, called Mozy Sync, which any MozyHome user can tack onto their account. You have to download a separate app to get it, but the Mozy Sync folder works like the Dropbox folder. Anything you put into that folder automatically appears on any other device with the same folder installed, though, again, you can't share this folder with other MozyHome users. You can also see your synced files from a central web dashboard that links with your MozyHome backup account.PerformanceTo evaluate its performance, we tested Mozy's backup processing and uploading speed by backing up two 100MB sets of files of mixed content types and sizes. We timed how long it took to complete the backups and averaged the results. We used PCMag's fast 100 Mbps (upload speed) corporate internet connection so that bandwidth wouldn't be a factor.MozyHome completed our upload test with a time of 2:43 (minutes:seconds), making it one of the slowest services we've tried. For comparison, Editors' Choice winners Acronis True Image ($49.99/Year at Acronis) and SOS Online Backup finished the upload clocked in at 0:51 and 1:17, respectively. Speed could factor into your choice of service if you have a lot of data to upload. On the other hand, you may not consider backup speed all that important, since it happens in the background and you only really care that the files make it to the cloud within a week or so. You can see how the whole set of online backup providers tested in the table below.The company does offer a physical drive service for bulk uploads called MozyShuttle, but only for Mozy Pro and Mozy Enterprise users.Web ClientSimilar to competitors, Mozy lets you log. Mozy Restore Manager 2. LINK Mozy Restore Manager 2. DOWNLOAD Mozy Restore Manager 2. Mjuk Mozy Restore Manager, 2.f r asus

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Carbonite or Mozy: Which Online Backup is Best?Many online backup services are available, but the two leaders in the industry are Carbonite and Mozy. In many ways they are quite similar, but each has its own strong points. Here is a comparison of their similarities and differences.Let's start with storage and pricing. Unlimited storage was once a feature of both Carbonite and Mozy. But in 2010, Mozy did away with its unlimited storage option. Mozy now sells 50 GB of storage for $5.99/month or 125 GB for $9.99/month. The cheaper option is limited to one computer while the larger storage allowance can be shared among three computers. Add $2/month to either plan for each additional 20 GB you want. You get one month free with a one-year commitment and three months free with a two-year plan.Carbonite still offers unlimited storage for a flat $59 per year; $109 for two years; or $139 for three years. Carbonite does not offer any free storage, just a 15-day free trial, while Mozy provides 2 GB free of charge indefinitely.Security is tight on both Carbonite and Mozy. Your data is encrypted locally using Blowfish encryption before it is transmitted over 128-bit SSL encrypted connections. The RAID-6 storage facilities are said to be 36 million times more reliable than a single hard drive.Online Backup Software: FeaturesYou can access Carbonite or Mozy via their respective proprietary client programs or via any Web browser. The latter option is typically used from public terminals, while the client software on your personal computer provides enhanced file management features.Carbonite has a very intuitive backup program which tags your files with small colored dots to show which ones have been backed up. Carbonite, by default, excludes certain types of files from online backup; these include video files, files larger than 4