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Updated November 27, 2024 15:09 This article describes how to install the Mimecast Security Agent for Windows using Group Policy Object (GPO), and is intended for use by Administrators.PAGE CONTENTSPrerequisitesCreating a Transform File (.MST)Installing the Mimecast Security Agent for Windows using GPO PrerequisitesBefore deploying the Mimecast Web Security agent to the client machines, you must ensure the following have been met:Prerequisites for Mimecast Web Security.Prerequisites for Mimecast Security Agent for Windows.Creating a Transform File (.MST)These instructions describe how to create a transform file (.MST) using Orca. You can use other third party software capable of creating transform files, but these are not covered here.You can create a transform file using Orca by using the following steps:Download and install Orca.On the machine where Orca is installed, download the Mimecast Web Security Agent MSI File for Windows. See Installing the Mimecast Security Agent for Windows.Extract the .ZIP file to a directory.Start Orca via the Start Menu.Click on the File | Open.Select the MimecastSecurityAgentWorkstation64.msi file from the extracted .ZIP file directory.Click on the Open button.Click on the Transform | New Transform.Select the Property table.Click on Tables | Add Row.Note:Newer versions of the agent already have the LICENSEKEY property, meaning step 10 can be skipped.Complete the Add Row dialog as follows:Property: LICENSEKEYValue: Enter the license key and click OK. This can be obtained either from the:Mimecast Administration Console. Navigate to Web Security | Agent Settings and select the Installation tab.Customerkey file that forms part of the Mimecast Security Agent installation download.Click on the OK button to add the LICENSEKEY property to the table.Click on the Transform | Generate Transform menu item. The Save Transform As dialog is displayed.Specify a transform File Name in your chosen directory.Click on the Save button.Installing the Mimecast Security Agent for Windows using GPOYou can install the Mimecast Security Agent for Windows using GPO with the .MST file by using the following steps:Open the Group Policy Management Console on the machine you use to manage your GPOs.Create a GPO in the Forests | Domains | Group Policy Objects folder, giving it an appropriate name (e.g. Mimecast Web Security Agent). See

Updated January 15, 2025 10:36 This article provides an overview of the Mimecast Personal Portal, including its features, settings, accessing delegate mailboxes, submitting feedback, troubleshooting login issues, and addressing known issues for uninterrupted email management.PAGE CONTENTSOverviewMimecast Personal Portal Settings Delegate MailboxesSubmitting Feedback and Getting Help Troubleshooting & Known IssuesWhat is the Mimecast Personal Portal?The Mimecast Personal Portal is an end-user application which provides access to your mailbox. An internet connection is required to manage your email communications across a range of devices. The Mimecast Personal Portal ensures uninterrupted email security by remaining functional during a server outage and allows your End Users to stay productive. During the outage, they can use secure messaging, access archived messages, calendar and use the Large File Send service. This set of articles aims to help you use the Mimecast Personal Portal, providing steps and information that will assist with accessing your mailbox and using each of the available features. Mimecast Personal Portal Settings Below is a table showing Mimecast Personal Portal settings. For more information on Application Settings, see: Email Security Cloud Gateway - Configuring Application Settings.Field / OptionDescriptionEnable Mimecast Personal PortalSelect the option to enable Mimecast Personal Portal Settings.Change Default Exchange Folder ViewDisplays Exchange Folders in Mimecast Personal Portal in either Full or Live View by default. However, this is dependent on the relevant Application Settings control specified above.Change Time ZoneEnables users to modify the Time Zone within Mimecast Personal Portal Settings.Allow PrintingEnables users to print emails within Mimecast Personal Portal.Change Default Home PageEnables users to modify the default landing page displayed when logged in to Mimecast Personal Portal.Exchange Folder ViewSets the default exchange folder view.Home PageThe default page displayed when users log in to Mimecast Personal Portal.Mimecast Personal Portal Session TimeoutControls the length of time before an inactive Mimecast Personal Portal session expires, requiring the user to log in again to continue working.Delegate MailboxesThis section describes how to access delegate mailboxes in the Mimecast Personal Portal, where access has been configured. It is intended for End Users.If you've been assigned delegate mailbox access, you are able access and use Mimecast Personal Portal to a specific user's mailbox.Note: During a continuity event, delegate access is still available and operates in the same way.Accessing a Delegated MailboxClick on your Profile Avatar in the top right hand corner. A list of the delegated accounts you can access is displayed.Click on the Open button next to

For Outlook is opened, only the General section of the Mimecast tab is displayed. This is usually due to the Mimecast Windows service not running when Microsoft Outlook is started.ResolutionShut down Microsoft Outlook.Open the Microsoft Services by:Clicking the Start button.Clicking the Run menu item.Typing services.msc.View the status of the service. If necessary, start it by:Right-click on the msddsk.exe service (called Mimecast.Services.Windows.Personal).Clicking the Start menu item.Open Microsoft Outlook.If the service has started, but the issue persists, another application/add-in may be stopping the Mimecast service from starting. Mimecast Support will be able to assist you in investigating what is causing this behavior.Could Not Access NetworkProblemA significant delay is experienced when starting Microsoft Outlook, resulting in a Could not access network location \Hewlett-Packard\\ error.SolutionSome possible causes would need to be investigated, as this error could indicate a conflict with a third-party application. This error can be caused by an entry in the registry, which causes issues on Windows 7 when running some installers.Monitor Mimecast for Outlook performance by:Ensuring the latest Office Service Packs are installedUninstalling Mimecast for Outlook and record the Microsoft Outlook load time.Perform a clean install of Mimecast for Outlook, start Microsoft Outlook, and record the load time.Disable the certificate check for publisher's revocation and server revocation (in Internet Explorer).Start Microsoft Outlook and record the load time.Temporarily disable all other add-ins apart from Mimecast for Outlook.Start Microsoft Outlook and record the load time.Submit the findings to Mimecast Support and your Mimecast for Outlook Logs for further analysis.Review this link as a