Comm100

Features | Personalization Customize your live chat setup with no compromises Comm100 offers unparalleled live chat customization. With hundreds of live chat settings for UI, design, routing, and integrations – you can craft a highly personalized live chat experience tailored to your goals, team and customer needs. Comm100 offers unparalleled live chat customization. With hundreds of live chat settings for UI, design, routing, and integrations – you can craft a highly personalized live chat experience tailored to your team’s and customers’ needs. Chat button and window styles Comm100 offers three chat button styles – adaptive, image, and text link – so you can ensure it fits your brand, website style, and attracts visitor attention. You also get a customizable live chat window – choose a color, style, background, and header – or personalize with your own CSS. Offline message window Choose what information you want collected in your offline message window, and specify which email addresses offline messages are sent to. Alternatively, you can redirect your visitors to your own contact form when you go offline for complete live chat customization. Proactive chat invitation styles With Comm100’s custom live chat, you can manually invite target visitors to chat with you, or set up rules to automatically send chat invitations. Choose from three different invitation styles and use your own images and greeting messages to boost engagement. “The decision to choose Comm100 Live Chat was straightforward in the end. The software’s ease of use really stood out to us – we can create our own chat buttons, window design, and pop-ups, all in an instant without any coding or programming knowledge. It’s so simple, fast and flexible.” – Nicola Lomas, Live Chat Manager, HSS Hire Set up a pre-chat survey to collect information about the visitor and their query before chatting for more helpful and efficient support. Based on the information provided, you can also automatically direct chats to relevant departments or agents within Comm100’s rich live chat settings. Post-chat surveys are essential live chat customization tools. Gain insights into your team’s performance by inviting visitors to complete a survey after chatting. Design it how you want, with custom CSS, NPS survey, ratings, comments, and more. Comm100’s built-in auto translation lets you speak with visitors in their language, helping you meet the needs of international visitors and expand your reach. This is live chat customization at its best. You can dynamically

Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness.Live chat software connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness have soared in recent years, some worry – is live chat safe? This is understandable. After all, customers often share personal and sensitive information with agents, and it’s critical that none of it falls into the wrong hands.Over the years, SaaS developers have worked with businesses to increase the efficacy and security of live chat and try to overcome live chat security issues. However, the level of security offered by different vendors does vary widely. This makes it all the more important to know how your live chat provider is managing your and your customers’ data, and what measures it has in place to detect and neutralize security breaches.This blog post breaks down potential live chat security issues and outlines how Comm100 delivers a secure live chat solution through industry-leading security features and compliances. Comm100 - The most secure live chat software Comm100 Live Chat is the most security and privacy compliant software, used and trusted by financial institutions, government agencies & healthcare. Find out more Solution What are the key live chat security issues – and what can be done to prevent it?Live chat data can be breached several ways: some of them are unique to this platform while others may be threatening to other channels as well. We’ve compiled a list of live chat security issues that are most common, along with ways that Comm100’s secure live chat can help protect your company from breaches.1. Software updates Improperly coded or tested software updates by SaaS providers can leave customer data vulnerable. A recent example of this comes from SolarWinds, a networking and security software that is used by more than 300,000 customers worldwide, including Fortune 500 companies, government agencies, and education institutions. In this case, 18,000 customers downloaded a corrupt software update that had been compromised and altered by hackers to gain a backdoor into the system. While this attack was highly sophisticated, it points to a need that companies have when assessing software vendors: be aware of what security measures software vendors are implementing when it comes to installing security patches and updates. How Comm100 stays secure: To avoid compromising updates, Comm100 performs rigorous testing of security

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