8x8 Virtual Contact Center
Author: m | 2025-04-25
Bottom Line: Which is Better - 8x8 Contact Center or Virtual? Virtual is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Virtual (61/100). 8x8 Contact Center offers users more features (14) than Virtual (0). There is a clear winner in this case and it is 8x8 Contact Center! 8x8 Virtual Contact Center 8x8 Virtual Contact Center is the first cloud-based contact center solution to seamlessly connect an organization’s global agents over a single platform with
8X8 VIRTUAL OFFICE AND VIRTUAL CONTACT CENTER
Home Glossary Virtual Office Virtual Meetings Voicemail Phones X2 Call Queues Admin Tasks Virtual Contact Center (VCC) Vertical Customer Portal 8x8 Feature Highlights - Winter 20228x8 Feature Highlights - Spring 20228x8 Feature Highlights - Summer 20228x8 Feature Highlights - Fall 20228x8 Feature Highlights - Winter 20238x8 Feature Highlights - Spring 20238x8 Feature Highlights - Summer 20238x8 Feature Highlights - Fall 2023Important Announcement for All SMS Users on 8x8Solved: Meeting Attendees Sitting in Lobby in 8x8 Work Home Admin Tasks Last Modified on 03/29/2019 5:11 pm EDT Open a web browser and browse to Enter 8x8 admin credentials into the Username and Password box and click Login. NOTE: The 8x8 username determines which Virtual PBX you connect to. Using different credentials will log you in to different systems. Make sure and use the right set. The 8x8 Application Panel will display. Pick the Virtual Contact Center Config Manager button. NOTE: VCC Configuration Manager will open in a separate browser tab. The Application Panel will still be available to open other areas. Related Articles Login to 8x8 Configuration Manager Reset a User's 8x8 Voicemail PIN in 8x8 Configuration Manager Reset a User's Password in 8x8 Configuration Manager Deactivate or Delete a User in 8x8 Configuration Manager Send a New Welcome E-mail in 8x8 Configuration Manager How would you rate this article? Thank you for your feedback! Thank you! Your comment has been submitted for approval. Copyright © 2019 Vertical Communications, Inc. All rights reserved.
8x8 Virtual Contact Center - appexchange.salesforce.com
Home Glossary Virtual Office Virtual Meetings Voicemail Phones X2 Call Queues Admin Tasks Virtual Contact Center (VCC) Vertical Customer Portal 8x8 Feature Highlights - Winter 20228x8 Feature Highlights - Spring 20228x8 Feature Highlights - Summer 20228x8 Feature Highlights - Fall 20228x8 Feature Highlights - Winter 20238x8 Feature Highlights - Spring 20238x8 Feature Highlights - Summer 20238x8 Feature Highlights - Fall 2023Important Announcement for All SMS Users on 8x8Solved: Meeting Attendees Sitting in Lobby in 8x8 Work Home Virtual Meetings Virtual Office Meetings Guide Last Modified on 04/30/2020 12:18 pm EDT Quick Reference Guide for Virtual Office Meetings: Related Articles Virtual Office Desktop Quick Reference 8x8 Video Meetings Quick Start Guide Feature Access Codes or Dialpad Key Shortcuts for Virtual Office VCC Contact Center Supervisor Login to 8x8 Configuration Manager How would you rate this article? Thank you for your feedback! Thank you! Your comment has been submitted for approval. Copyright © 2019 Vertical Communications, Inc. All rights reserved.8x8 Virtual Contact Center - d3bql97l1ytoxn.cloudfront.net
Updated: 06/03/2024 OverviewThe 8x8 Web Dialer is an easy way to initiate calls from 8x8 Work for Desktop by clicking on a phone number on a web browser page.Web Dialer automatically highlights most telephone numbers for you, turning them into clickable links. When a phone number is clicked, a call is dialed out through 8x8 Work for Desktop.Other options are also available when manually highlighting a phone number: Initiate a call through 8x8 Contact Center Initiate sending an SMS/text message through 8x8 Work for Desktop IMPORTANT Note Regarding Use of 8x8 SMS: If you currently use or will use any 8x8 service to send SMS messages in any amount (even just one message), regardless of the purpose, you must register an "SMS Campaign" with 8x8. If your business is not registered with The Campaign Registry, unregistered SMS/MMS will no longer be supported after March 31, 2023. Please see below for further details about registration. Enabling SMS for an 8x8 user extension requires a registered SMS campaign. See this article for more information: SMS Campaign Registration and Impact. Applies To 8x8 Work for Desktop 8x8 Contact Center Google Chrome Web BrowserInstallation Navigate to the 8x8 Web Dialer extension page in the Chrome Web Store. Click Add to Chrome. At the prompt, click Add Extension. Once install is complete, refresh your open web pages to update any listed phone numbers.Requirements and Restrictions 8x8 Work for Desktop is required to run in conjunction with Web Dialer. Safari web browser is not supported. Highlight and Call, or send an SMS message: Not all web sites will allow the Web Dialer extension to highlight phone numbers. However, Web Dialer has an alternative "highlight and call" method for initiating calls. With the latest Google Chrome version of the 8x8 Web Dialer (v2.1.0 and higher), you can quickly initiate a text message with a phone number. Note that 8x8 SMS functionality requires your company to register an SMS campaign and enable SMS per user, first. Please see this article for instructions: 8x8 Web Dialer: Initiate Calls and SMS messages from Web Browser Applications Use of Web Dialer is not recommended in Salesforce when you are also using the 8x8 Work for Salesforce integration, as Web Dialer may interfere with Salesforce's native CTI click-to-dial functionality. Web Dialer does not support single-click dialing in 8x8 Contact Center. Only the "highlight and call" method mentioned below is supported. Currently when. Bottom Line: Which is Better - 8x8 Contact Center or Virtual? Virtual is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Virtual (61/100). 8x8 Contact Center offers users more features (14) than Virtual (0). There is a clear winner in this case and it is 8x8 Contact Center! 8x8 Virtual Contact Center 8x8 Virtual Contact Center is the first cloud-based contact center solution to seamlessly connect an organization’s global agents over a single platform with8x8 Virtual Contact Center - Datanyze
8x8 provides a business VoIP system integrated with unified communications and contact center plans. Agents can use 8x8 for video meetings, file sharing, and internal chat–while administrators can use it to supervise teams.This article will outline 8x8’s pricing and plans, discussing what each plan includes, key features, pros and cons, and alternatives.What is 8x8?Pricing and PlansKey FeaturesPros and ConsAlternativesVoIP services starting at $10/moWhat is 8x8?8x8 is a cloud-based phone system offering both unified communications and contact center products that bundle VoIP calling, team chat, SMS texting, and video conferencing.Available in pricing tiers ranging from $24 to over $100 monthly per user, 8x8’s software applications support team collaboration, routing and queueing, analytics, AI support and automations, and integrations with hundreds of third-party platforms.8x8 Pricing and Plans8x8’s offers four phone-system products: a unified communications (UCaaS) platform, two contact center solutions and APIs that can be used to build a custom system.Business Communication Plan8x8’s UCaaS plan includes VoIP, team messaging, SMS, video conferencing, collaboration, routing, analytics, and more.Notable Features:Unlimited calling to 48 countries: Users can make unlimited calls to 48 countries, including the UK and Italy. While 8x8 doesn’t allow you to call mobile numbers from many of these countries, the unlimited calling area is still impressively large.Interactive video meetings: Host meetings with up to 500 people, with the option for Youtube live-streaming. Meetings include interactive features like polls, emoji reactions, and breakout rooms.Conversation IQ: Live transcription for all voice calls, plus AI analysis that offers script suggestions, customer sentiment, and agent feedbackTeam Chat: 1:1 instant messaging, file sharing, and group chat with fine-tuned access. Users can follow topics or launch a video or phone call directly from a threadContact Center Plans8x8 offers two Contact Center pricing plans. 8x8 Contact Center includes an agent workspace, high volume messaging, omnichannel and skills-based routing, and more. 8x8's CX Plan combines these features with UC tools like calling and video conferencing, with adcaned queue management and conversational intelligence.Notable Features:Agent workspace: An agent view that unifies not only communication channels, but integrated data and customer contact information. Agents have fuller context and the ability to easily transfer calls, or communicate with coworkers while live on call.Omnichannel routing: Route all inbound contacts to the best-suited agent, across all channelsCo-browsing: Agents can view a customer’s screen during live interactions to gain a better understanding of the customer’s experienceIntelligent Customer Assistant: Create a virtual chatbot that can support customers with everything from routing to processing payments. Chatbots can recommend knowledge base articles and have conversations across digital messaging channels.Auto dialer: Preview, progressive, and predictive dialer technology that automatically dials customers from a list, before connecting live recipients to agentsWorkforce management: AI algorithms track call volume and forecast staffing needs, creating8x8 Virtual Contact Center - welcomm.co.uk
The voice calling to 48 countries, introducing features like 8x8 Frontdesk for receptionists, supervisor analytics, and tools for monitoring, whispering, and barging. X6: This plan focuses on voice contact center solutions with skills-based routing, IVR, call recording CRM, and reporting & analytics, allowing you to choose from metered or unmetered call bundles. X7: Considered the most popular plan, X7 combines voice and digital interactions in one interface, offering omnichannel support for social media, chat, email, SMS, and video, along with co-browsing features. X8: Provides advanced contact center capabilities, including quality management, speech and text analytics, and interactions analytics (along with all of the features included in the lower X7 tier No pricing details online Years ago, 8x8 used to be a favorite due to its straightforward pricing structure. However, now 8x8 doesn't offer any kind of pricing information online. You have to contact 8x8 for a quote either by phone or by entering all of your personal information into the system. This lack of transparency keeps 8x8 from being as competitive as it should be. Secure data-driven program 8x8 offers security, privacy, and compilation of your business data through third-party certifications, offering features like call activity reporting, AI-driven speech analytics, and virtual agents. By consolidating and analyzing data from various communication channels, it provides valuable insights that improve productivity, reduce costs, and foster revenue growth. It also offers 3-factor security, so you can trust that your data remains confidential. Solid scores despite missing prices Despite our concerns about 8x8's lack of transparency, the company has a perfect "A+” rating and accreditation with the Better Business Bureau. In terms of third-party reviews, the feedback is a little mixed. Most recent customers love their experience with 8x8, praising things like the ease of use, and the integration of tools like chat and8x8 Virtual Contact Center for AdminsCreate
Highlighted phone number and select 8x8 Web Dialer from the popup menu. Select one of the following, depending on which 8x8 service you are logged into and using: 8x8 Work for Desktop: Dial this number (8x8 Work) 8x8 Contact Center: Dial this number (Contact Center) The phone on your logged-in service will ring. You must answer that call to connect to the phone number you've clicked on. Contact Center: Currently when a Contact Center agent uses the "highlight and dial" dialing method, two limitations will apply: The original web page that a call was launched from will redirect to the call-initiating HTML page. Clicking the back button in the web browser is required to return the agent to that page. Contact Center agents using the Web Dialer for initiating outbound calls will not be placed in Busy status. If they were Available before initiating the call, Available status will remain active for the duration of the call. Both of these issues are being reviewed, and may be addressed in a future update. Initiate SMS messages with Web DialerWith the latest Google Chrome version of the 8x8 Web Dialer, you can quickly initiate an SMS text message to a highlighted phone number. Enable Click to SMS Send a Message to a Highlighted Phone Number Highlight and Send a Message to a Phone NumberEnable Click to SMSYou must first Enable Click to SMS in Chrome to see and use the SMS options, for either manual or automatic highlighting of phone numbers.To do this: Click on the 8x8 icon in your Chrome browser address bar, and select Enable Click to SMS.Send a Message to a Highlighted Phone NumberIf you've enabled the Web Dialer for Click to SMS, you'll be presented with Call via 8x8 and SMS via 8x8 options when clicking an automatically highlighted phone number. Locate a phone number on your desired web page, and click on it. Click the SMS via 8x8 icon. 8x8 Work for Desktop will open a messaging window directed to the phone number you clicked. From there you can compose and send your message.Highlight and Send a Message to a Phone NumberTo send an SMS message to a manually-highlighted phone number: In the web page you are viewing, select to highlight the phone number you will send a message (do not click). Right-click on the highlighted phone number and select 8x8 Web Dialer from the popup menu. Select Message this number (8x8 Work) to initiate sending an SMS/text message through 8x8 Work for Desktop. 8x8 Work for Desktop will open a messaging window directed to the phone number you selected. From there you can compose and send your message.Additional Information Install the 8x8 Web Dialer Chrome Extension. Bottom Line: Which is Better - 8x8 Contact Center or Virtual? Virtual is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Virtual (61/100). 8x8 Contact Center offers users more features (14) than Virtual (0). There is a clear winner in this case and it is 8x8 Contact Center! 8x8 Virtual Contact Center 8x8 Virtual Contact Center is the first cloud-based contact center solution to seamlessly connect an organization’s global agents over a single platform withComments
Home Glossary Virtual Office Virtual Meetings Voicemail Phones X2 Call Queues Admin Tasks Virtual Contact Center (VCC) Vertical Customer Portal 8x8 Feature Highlights - Winter 20228x8 Feature Highlights - Spring 20228x8 Feature Highlights - Summer 20228x8 Feature Highlights - Fall 20228x8 Feature Highlights - Winter 20238x8 Feature Highlights - Spring 20238x8 Feature Highlights - Summer 20238x8 Feature Highlights - Fall 2023Important Announcement for All SMS Users on 8x8Solved: Meeting Attendees Sitting in Lobby in 8x8 Work Home Admin Tasks Last Modified on 03/29/2019 5:11 pm EDT Open a web browser and browse to Enter 8x8 admin credentials into the Username and Password box and click Login. NOTE: The 8x8 username determines which Virtual PBX you connect to. Using different credentials will log you in to different systems. Make sure and use the right set. The 8x8 Application Panel will display. Pick the Virtual Contact Center Config Manager button. NOTE: VCC Configuration Manager will open in a separate browser tab. The Application Panel will still be available to open other areas. Related Articles Login to 8x8 Configuration Manager Reset a User's 8x8 Voicemail PIN in 8x8 Configuration Manager Reset a User's Password in 8x8 Configuration Manager Deactivate or Delete a User in 8x8 Configuration Manager Send a New Welcome E-mail in 8x8 Configuration Manager How would you rate this article? Thank you for your feedback! Thank you! Your comment has been submitted for approval. Copyright © 2019 Vertical Communications, Inc. All rights reserved.
2025-04-18Home Glossary Virtual Office Virtual Meetings Voicemail Phones X2 Call Queues Admin Tasks Virtual Contact Center (VCC) Vertical Customer Portal 8x8 Feature Highlights - Winter 20228x8 Feature Highlights - Spring 20228x8 Feature Highlights - Summer 20228x8 Feature Highlights - Fall 20228x8 Feature Highlights - Winter 20238x8 Feature Highlights - Spring 20238x8 Feature Highlights - Summer 20238x8 Feature Highlights - Fall 2023Important Announcement for All SMS Users on 8x8Solved: Meeting Attendees Sitting in Lobby in 8x8 Work Home Virtual Meetings Virtual Office Meetings Guide Last Modified on 04/30/2020 12:18 pm EDT Quick Reference Guide for Virtual Office Meetings: Related Articles Virtual Office Desktop Quick Reference 8x8 Video Meetings Quick Start Guide Feature Access Codes or Dialpad Key Shortcuts for Virtual Office VCC Contact Center Supervisor Login to 8x8 Configuration Manager How would you rate this article? Thank you for your feedback! Thank you! Your comment has been submitted for approval. Copyright © 2019 Vertical Communications, Inc. All rights reserved.
2025-03-298x8 provides a business VoIP system integrated with unified communications and contact center plans. Agents can use 8x8 for video meetings, file sharing, and internal chat–while administrators can use it to supervise teams.This article will outline 8x8’s pricing and plans, discussing what each plan includes, key features, pros and cons, and alternatives.What is 8x8?Pricing and PlansKey FeaturesPros and ConsAlternativesVoIP services starting at $10/moWhat is 8x8?8x8 is a cloud-based phone system offering both unified communications and contact center products that bundle VoIP calling, team chat, SMS texting, and video conferencing.Available in pricing tiers ranging from $24 to over $100 monthly per user, 8x8’s software applications support team collaboration, routing and queueing, analytics, AI support and automations, and integrations with hundreds of third-party platforms.8x8 Pricing and Plans8x8’s offers four phone-system products: a unified communications (UCaaS) platform, two contact center solutions and APIs that can be used to build a custom system.Business Communication Plan8x8’s UCaaS plan includes VoIP, team messaging, SMS, video conferencing, collaboration, routing, analytics, and more.Notable Features:Unlimited calling to 48 countries: Users can make unlimited calls to 48 countries, including the UK and Italy. While 8x8 doesn’t allow you to call mobile numbers from many of these countries, the unlimited calling area is still impressively large.Interactive video meetings: Host meetings with up to 500 people, with the option for Youtube live-streaming. Meetings include interactive features like polls, emoji reactions, and breakout rooms.Conversation IQ: Live transcription for all voice calls, plus AI analysis that offers script suggestions, customer sentiment, and agent feedbackTeam Chat: 1:1 instant messaging, file sharing, and group chat with fine-tuned access. Users can follow topics or launch a video or phone call directly from a threadContact Center Plans8x8 offers two Contact Center pricing plans. 8x8 Contact Center includes an agent workspace, high volume messaging, omnichannel and skills-based routing, and more. 8x8's CX Plan combines these features with UC tools like calling and video conferencing, with adcaned queue management and conversational intelligence.Notable Features:Agent workspace: An agent view that unifies not only communication channels, but integrated data and customer contact information. Agents have fuller context and the ability to easily transfer calls, or communicate with coworkers while live on call.Omnichannel routing: Route all inbound contacts to the best-suited agent, across all channelsCo-browsing: Agents can view a customer’s screen during live interactions to gain a better understanding of the customer’s experienceIntelligent Customer Assistant: Create a virtual chatbot that can support customers with everything from routing to processing payments. Chatbots can recommend knowledge base articles and have conversations across digital messaging channels.Auto dialer: Preview, progressive, and predictive dialer technology that automatically dials customers from a list, before connecting live recipients to agentsWorkforce management: AI algorithms track call volume and forecast staffing needs, creating
2025-04-21The voice calling to 48 countries, introducing features like 8x8 Frontdesk for receptionists, supervisor analytics, and tools for monitoring, whispering, and barging. X6: This plan focuses on voice contact center solutions with skills-based routing, IVR, call recording CRM, and reporting & analytics, allowing you to choose from metered or unmetered call bundles. X7: Considered the most popular plan, X7 combines voice and digital interactions in one interface, offering omnichannel support for social media, chat, email, SMS, and video, along with co-browsing features. X8: Provides advanced contact center capabilities, including quality management, speech and text analytics, and interactions analytics (along with all of the features included in the lower X7 tier No pricing details online Years ago, 8x8 used to be a favorite due to its straightforward pricing structure. However, now 8x8 doesn't offer any kind of pricing information online. You have to contact 8x8 for a quote either by phone or by entering all of your personal information into the system. This lack of transparency keeps 8x8 from being as competitive as it should be. Secure data-driven program 8x8 offers security, privacy, and compilation of your business data through third-party certifications, offering features like call activity reporting, AI-driven speech analytics, and virtual agents. By consolidating and analyzing data from various communication channels, it provides valuable insights that improve productivity, reduce costs, and foster revenue growth. It also offers 3-factor security, so you can trust that your data remains confidential. Solid scores despite missing prices Despite our concerns about 8x8's lack of transparency, the company has a perfect "A+” rating and accreditation with the Better Business Bureau. In terms of third-party reviews, the feedback is a little mixed. Most recent customers love their experience with 8x8, praising things like the ease of use, and the integration of tools like chat and
2025-04-04